Excellent customer service, great communication, wide selection, healthy animals, knowledgeable.
I recently purchased several Ami sp. panamas from Joe and I cannot say enough great things about him. I was a bit indecisive at first but he was patient and willing to make suggestions. Eventually I settled on the Amis. He only had two left but added three more to his next shipment just for me. He was even willing to price match some of them! The shipment came in in only three days at which point he worked out a good time for us both to meet up in person.
I am a very happy customer and look forward to our future transactions.
Amazing selection, great prices, great shipping practices, very responsive, quick turnaround
Only one minor issue that wasn't Joe's fault (see summary) and was corrected quickly
I got back into the tarantula hobby after being out of it for a little over a decade, and found Joe through this site. After seeing how great his reviews were and how expansive his selection was, I ordered five slings from him at very reasonable prices (which were further discounted by exceeding the $250 mark).
Joe was very quick to respond to communications and answer any questions. He also included a generous freebie with my order which was a wonderful surprise.
All of the packing was done very carefully, but despite that careful attention to detail one of the slings did unfortunately arrive DOA - definitely at no fault of Joe's. I let Joe know and I immediately put her in ICU, just in case, but sadly she didn't make it. I kept Joe in the loop throughout the process and he was more than happy to provide a refund.
All in all, despite that unfortunate loss it was a very positive experience and Joe definitely has earned my repeat business for future orders - and I highly recommend going through him for yours.
I only feel bad that it's taken me almost a month to get this review posted! Sorry Joe!
He has all kinds of hard to find species, really fair prices, and great communication and customer service
As someone else said, too much cool stuff to pick from, haha
I found a species of T on his list I had missed out on a while back, along with several others I want and didnt even know it yet. Lol. Got them to me right away,basically the day after I ordered and paid him.
Joe is one of the most pleasant person to talk to. I had an incident that started on February 2018, and Joe has been very supportive about my situation. He’s given me a lot of things to think about and has made me a more responsible buyer. His “price match” feature is very convenient. Joe will go out of his way to satisfy his clients. He sticks to his word and is very generous to top it off. Highly recommended and will not hesitate to purchase again. I’m certainly going to keep an eye in each ad he posts.
Very quick and thorough responses to questions pre-sale. Awesome selection. Perfect packaging. Everything was flawless.
Joe Rossi is top-notch. I asked a bunch of questions pre-sale and he answered every last one quickly and thoroughly. His selection is one of the best I've seen. The packaging was perfect. Spiders were as advertised and in great health. Order with confidence... you won't be disappointed.
Very trustworthy, he acquired me a very expensive an rare species I had been looking for for quite some time an we kept in contact and everything went as planned. Shipping was as good as it gets as well.
Very large selection and great communication. Nice packaging
No cons to report!
This was my first time buying from Joe Rossi. He had great communication with me from the very beginning. He offered a free upgrade of one of my purchases that was not alive at time of shipping. Everything was packaged very well and all eight of my purchases arrived alive and well. I would definitely do business with him again!
Met him in person at repticon. He was very nice and answered all my questions. He also had a list printed out of all of the Ts he had, which was super helpful and no other dealers had at their booth. bought a GBB sling and full setup from him.
Bought quite a few spiders off Joe at the last Victorville show. Joe was very courteous and professional. Couldn't have asked for a smoother transaction. Will definitely do business with again in the future.
Very, very communicative and willing to work with me on delayed shipping due to weather conditions in New England over the past few weeks as well as questions once they arrived. Slings were packaged very warmly and snugly!
I appreciate the open line of communication and personable attitude Joe has presented throughout the transaction, as well as being available to answer any questions I've had since the slings arrived earlier today.
Great communication, good prices, good packing, high quality, healthy livestock.
Joe is an Enabler. He enables one to expand their collection beyond the original plan. :-)
I happened to contact Joe shortly before he placed an order for import. This was to my advantage as there was a bigger list to choose from.
Because the shipment was pending, I did not actually take delivery on my order for almost a month. (Also to my advantage as it gave me time to prepare.) Joe maintained excellent communication and kept me informed every step of the way. This, unfortunately for my pocketbook, allowed me to add on to my order.
Upon arrival to Joe's, the one species I ordered came in as 4 juveniles versus 6 slings. This was beyond Joe's control, and the change was acceptable to me.
Joe got my package out promptly and it was delivered just as a vicious nor'easter hit the east coast leaving me without power for three days. (Unpacking spiders by flashlight was a new experience...) All were well packaged, toasty and hit the substrate running. Included were two great freebies.
Once I replenish the spider fund, I will definitely be ordering from Joe again. I highly recommend him.
ETA: Joe shipped FedEx, Hold for Pickup. This was ideal due to both family and storm circumstances.
We're both in southern CA and were about to work out a time to meet. I bought a couple non tarantulas that are not particularly common. He was certainly generous. I look forward to getting more spiders from him in the future.