All spiders came in excellent containers where I wouldn't have had to rehouse them if I didn't want to. Communication was great; we moved from PM to text messaging for faster service. Prompt replies and all around nice guy. This transaction was a local pickup so I can't say anything about packaging but it was great to be able to skip FedEx shipping fees and arrange a meetup. Variety of species offered is unmatched. Pretty much anything you want. I also got a freebie which wasn't even discussed prior to sale (nor expected).