My first order with Joe wasn't without it's share of problems but ultimately I walked away from the transaction a satisfied customer. I ordered an H. schmidti and upon shipping FedEx was unable/unwilling to honor their overnight shipping policy and the package arrived a day later than it was supposed to. Even though it was a "hold for pick-up" this extra day delay coupled with the very cold temperatures resulted in me getting a sling that died in transit to me. Since it wasn't delivered the next day, the LAG was void and I was out a good chunk of change. Joe and I communicated through the whole process and he suggested a compromise. If I ordered another species again, he would send me another H. schmidti sling as a "freebie" so ultimately I would only be out the initial shipping charges. So I took him up on his offer and ordered an H. albostriatum. This time both slings arrived on time as well as alive and well. In the end I spent a little more than I had intended but I ended up with two very cool slings. In light of this, I would definitely recommend Joe to other potential buyers. Great communication and packaging.