I ordered 50 1/4" Dubia roaches to feed my various scorpions (Leiurus and Androctonus species, babies, sub-adults, and adults). Package arrives by United States Postal Service in three days (Towanda, Kansas to Sloan, Iowa). The shipping is pretty slow since I only live about five hours away. They gave me a pretty large over count to compensate for the dead roaches. A lot of them arrived dead. They also gave me a tiny container of roach chow. Packaging was minimal, just a small USPS box inside a medium USPS box with a small air bag. I'm not sure if they add ice packs during the summer or heat packs during the winter. All in all, I guess I would order from them again. They have a bunch of other feeder insects that I wouldn't mind checking out. Just don't order if it's too hot or too cold outside. Actually I'm not so sure if it's ok to order if it's a little hot or just a little cold outside as the packaging is pretty poor. I haven't dealt with customer service so I can't comment on that. 4/5 or 8/10.