Purchased a five male tarantula package from Robert. Whenever I sent him a question, he responded within minutes. The T's were packaged in an insulated Polar box with 72 hour heat pack. Might have been overkill if the idiots at the post office had not inadvertently mis-routed the package. Fortunately, Robert's packaging saved the day as the T's arrived a day late but in perfect condition. T's were bigger than described. Overall, I got a great price on some great T's. Thank you Robert.