Fear Not Tarantulas

I ordered two slings from FNT. It took almost a month for them to be delivered and I was patient because it was due to weather concerns. But upon arrival one of the vials only contained moss. After contacting customer service they responded by treating me like a moron, saying that the tarantula is for sure there and saying I should've followed procedures that I already followed IE unpacking over a bowl, using a bright light to see the tarantula, keeping the contents of the vial. They also said that most customers with this issue find their tarantula in the moss the next day. I had stated in my original email that I would follow up in a couple days on whether or not it showed up. They were the ones that decided to respond right away on their personal time even though I mentioned that I understood that they weren't open and could contact me when they opened in four days. (Side note: what kind of schedule is Sat-tues? Can't be Mon-Fri like normal people?) They then asked for proof of lack of tarantula, which I provided a video. Their only response was that I shouldn't be so rough with the tongs. I ALREADY SIFTED THROUGH IT FOR A HALF AN HOUR UNDER MY EXTREMELY BRIGHT HEADLAMP, THERE ISN'T ANY TARANTULAS IN THE MOSS TO BE WORRIED ABOUT. Then they proceeded to point out that the package wasn't picked up within two hours. I explained that I was at work at time of delivery and had no ability to pick it up. Their only response was "wE cAn puT a dIffeRenT NaMe on thE labEl"
Whether or not I received my tarantula is neither here nor there. But it is the customer service response that irked me. You are selling a product that costed you next to nothing. How hard is it to just right the wrong and secure a future customer. Instead you preach your policies that are nigh impossible for the average working American to abide by.