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Fear Not Tarantulas

Arachnoboards Username
Fear Not Tarantulas
Website
https://fearnottarantulas.com/
Previous Review/Report Link
http://arachnoboards.com/threads/8-x-8.265319/

Dealer details

Address
4291 Holland Road Suite 110
Virginia Beach, Va 23452
Preferred Method of Contact
Via email address listed below
Email Address
info@fearnottarantulas.com
fnt.jpg
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Latest reviews

Terrible customer service upon submitting complaint
Purchase Date
Purchased 1/18/24 Received 2/6/24
Transaction Type
Purchase
Quality
5.00 star(s)
Variety
5.00 star(s)
Communication
1.00 star(s)
Packaging
5.00 star(s)
Price
3.00 star(s)
Would you purchase from again?
No
Pros
  • Great variety of Ts at a decent price
Cons
  • Customer service in non-existent at the moment of any issue
I ordered two slings from FNT. It took almost a month for them to be delivered and I was patient because it was due to weather concerns. But upon arrival one of the vials only contained moss. After contacting customer service they responded by treating me like a moron, saying that the tarantula is for sure there and saying I should've followed procedures that I already followed IE unpacking over a bowl, using a bright light to see the tarantula, keeping the contents of the vial. They also said that most customers with this issue find their tarantula in the moss the next day. I had stated in my original email that I would follow up in a couple days on whether or not it showed up. They were the ones that decided to respond right away on their personal time even though I mentioned that I understood that they weren't open and could contact me when they opened in four days. (Side note: what kind of schedule is Sat-tues? Can't be Mon-Fri like normal people?) They then asked for proof of lack of tarantula, which I provided a video. Their only response was that I shouldn't be so rough with the tongs. I ALREADY SIFTED THROUGH IT FOR A HALF AN HOUR UNDER MY EXTREMELY BRIGHT HEADLAMP, THERE ISN'T ANY TARANTULAS IN THE MOSS TO BE WORRIED ABOUT. Then they proceeded to point out that the package wasn't picked up within two hours. I explained that I was at work at time of delivery and had no ability to pick it up. Their only response was "wE cAn puT a dIffeRenT NaMe on thE labEl"
Whether or not I received my tarantula is neither here nor there. But it is the customer service response that irked me. You are selling a product that costed you next to nothing. How hard is it to just right the wrong and secure a future customer. Instead you preach your policies that are nigh impossible for the average working American to abide by.
2 members found this helpful.
RUN!! NO FEAR IS A NIGHTMARE!!
Purchase Date
1/23/2023
Transaction Type
Purchase
Quality
1.00 star(s)
Variety
1.00 star(s)
Communication
1.00 star(s)
Packaging
5.00 star(s)
Price
1.00 star(s)
Would you purchase from again?
No
Pros
  • None
Cons
  • Uses FedEx
  • Does not honor their "30-day guarantee"
  • Refuses all responsibility for their damaging actions
  • Refuses to provide any solution for damages they cause
Our T arrived a full week late and died, despite everyone ON OUR SIDE, doing everything as instructed, in less than 18 hours!!!

They have a "30 day gurantee," however, instead of owning their series of mistakes and deliberate damaging actions they would rather paint the victims as the perpetrators (see below)....

THEIR LATEST REPONSE WAS TO BLAME ME BECAUSE I STARTED SHAKING AFTER A WEEK OF DRAMA WHEN I FOUND OUR T DEAD!!! THEY ARE PUT OUT BECAUSE I WONT CODDLE THEM!!! THEY ARE SCAMMERS!!! RUN!!!

I have reported them to BBB and Atty General they refuse to correct the
Nightmare
THEY CREATED AND PERPETUATE IN THEIR ACTS CAUSING DAILY, CONTINUED DAMAGES TO OUR FAMILY!!

Attachments

Sent smaller than advertised Slings
Purchase Date
12/8/2022
Transaction Type
Purchase
Quality
1.00 star(s)
Variety
1.00 star(s)
Communication
3.00 star(s)
Packaging
2.00 star(s)
Price
3.00 star(s)
Would you purchase from again?
No
Pros
  • Sent the spiders
Cons
  • Smaller than advertised
  • Poorly packaged
  • No heat pads for cold weather
I was sent smaller than advertised spiders from FearNot
They asked me to send photos and kept changing the requirements for the photos as we went along.
I had been clearly sent sizes smaller than advertised and they refused to do anything for me dispite the photos I sent.
In the end: they expected me to stretch the 1/4 slings legs do they can get a proper measurement.
Really stetch a 1/4 inch slings legs.
They ask for a picture then keep asking for different things that get more and more ridiculous before they say that is the size they sent.
I feel ripped off
Also for the $50 I paid for shipping I think they could have put in a couple of heat pads in the box which was very poorly packaged.
Order with extreme caution from this vendor
3 members found this helpful.
T Blondi purchase
Purchase Date
12/14/2021
Transaction Type
Purchase
Quality
5.00 star(s)
Variety
5.00 star(s)
Communication
5.00 star(s)
Packaging
5.00 star(s)
Price
5.00 star(s)
Would you purchase from again?
Yes
Pros
  • Great communication (even on a Sunday)
  • Very Knowledgable
Cons
  • None
Got a great looking T. Blondi from Tanya at FearNotTarantulas, the packing was great, the spider was exactly the size she said it was. They had great pre-sales info as well.

Will definitely buy again!
3 members found this helpful.
Purchase Date
08/08/2021
Transaction Type
Purchase
Quality
5.00 star(s)
Variety
5.00 star(s)
Communication
5.00 star(s)
Packaging
5.00 star(s)
Price
5.00 star(s)
Would you purchase from again?
Yes
Pros
  • captive-bred stock
  • You can pick your own freebie.
I had been eying the Theraphosinae sp. "Panama" slings they had for sale, but I couldn't quite justify spending that amount of money. There was a 20% "tarantula appreciation day" sale, so I pulled the trigger. I selected Kochiana brunnipes as my freebie, because I like dwarf tarantulas.

I was a little disappointed that they couldn't ship to my house -- the nearest FedEx center is about 30-45 minutes away -- but I understand they want to avoid a situation where spiders are left unattended in the heat. (The local heat and humidity are oppressive in the summer.)

When I returned home from FedEx today, I unboxed my slings. The packaging was very good -- amply padded and still cool. The unpacking instructions were a nice touch, although I personally did not need them, as I am an experienced keeper.

The slings were lively, and they promptly began exploring their new homes. Currently, both are feasting on diced mealworm.
2 members found this helpful.

Dealer information

Category
Dealer Reviews
Added by
Fear Not Tarantulas
Views
5,409
Reviews
15
Last update
Rating
4.27 star(s) 15 ratings
Location
Virginia Beach, VA

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