Are they adding cool packs at all to your shipping boxes? I would ask if they could if they haven't been. I add them, and usually insulate the box and the cool pack so the cool pack doesn't make everything too cold for the insects directly but keeps it relatively cool in general with the shipping temperature spikes. I have shipped some pretty delicate insects in 85-90 degree temps recently as a test since the other person was ok with it and we worried otherwise for shipping this season (and though I hate testing it was necessary), we lost less than the extra 10 insects I usually put in for DOA coverage.