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Strictly Reptiles

Reviews summary

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100%
Overall rating
1.00 star(s) 1 ratings
Quality
1.00 star(s)
Variety
1.00 star(s)
Communication
1.00 star(s)
Packaging
1.00 star(s)
Price
1.00 star(s)
Do not shop here!
Purchase Date
12/5/24
Transaction Type
Purchase
Quality
1.00 star(s)
Variety
1.00 star(s)
Communication
1.00 star(s)
Packaging
1.00 star(s)
Price
1.00 star(s)
Would you purchase from again?
No
Pros
  • None
Cons
  • Won't answer email address that's listed on website, lack of customer service skills over the phone, absolutely horrible packaging.
Bought from them one time in the past, got my first DOA shipment in today. All items purchased from them were inverts, all items are packed the same.

Picked it up at a FedEx location and had a DOA tarantula. The package was horribly packed, they do not use the secure paper towel method like other vendors. Instead, spiders come in large vials of substrate that allow the slings to be moved around a ton. I do tons of deals yearly with other vendors and none of them pack animals like this company does. It's almost like they don't care at all, and just threw them in a box from their stock shelf.

These guys do not refund for DOA's to your original credit card method, they only offer a credit toward your next order. You expect them to pack your order up without issue to arrive to your location safely, like a professional company would. Be warned that this company totally sucks. I will be issuing a chargeback with my card company.
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