Grenn
Arachnopeon
- Joined
- Dec 6, 2016
- Messages
- 23
Ordered a juvenile B. smithi from them in Dec. I emailed beforehand to ask about any cold weather issues and they advised me to add a heat pack to my order, which I did.
Order arrived with the heatpack enclosed but unactivated(!) and still inside the packet. Packaging was reasonable but the box was very cold and T barely moving. I feared the worst but transferred to new enclosure to warm up & settle.
I assumed it was simply a mistake on the part of seller, so contacted them to let them know the box was sent cold, T was unresponsive, and I was very concerned.
This was the (strange) response:
" Good to know that everything is ok. Next time PLEASE LET ME KNOW (comment section) about activ. heat pack. spiders happy and healthy? "
Not at all the sort of response I was expecting! I think any good seller should have been mortified to hear they'd shipped a T in Dec without a heatpack, and profusely apologetic.
I responded to say I was baffled by their response and not at all happy, but received no further reply from them.
On doing further research I have noted that while there are indeed plenty of positive reviews on their site, they removed the option to leave user reviews from their Facebook page and remove any negative comments.
Their FB page shows examples of them not really answering people's questions clearly. A prevalence of competitions and freebies and pushing very hard for sales, with seemingly no regard for how animals should be cared for nor in checking whether the buyers are experienced in providing that care.
I feel bad for having supported this business. Their attitude and customer service are poor, and I believe it's far better to support other individuals/sites which have more care invested in their customers and the wider hobby.
Order arrived with the heatpack enclosed but unactivated(!) and still inside the packet. Packaging was reasonable but the box was very cold and T barely moving. I feared the worst but transferred to new enclosure to warm up & settle.
I assumed it was simply a mistake on the part of seller, so contacted them to let them know the box was sent cold, T was unresponsive, and I was very concerned.
This was the (strange) response:
" Good to know that everything is ok. Next time PLEASE LET ME KNOW (comment section) about activ. heat pack. spiders happy and healthy? "
Not at all the sort of response I was expecting! I think any good seller should have been mortified to hear they'd shipped a T in Dec without a heatpack, and profusely apologetic.
I responded to say I was baffled by their response and not at all happy, but received no further reply from them.
On doing further research I have noted that while there are indeed plenty of positive reviews on their site, they removed the option to leave user reviews from their Facebook page and remove any negative comments.
Their FB page shows examples of them not really answering people's questions clearly. A prevalence of competitions and freebies and pushing very hard for sales, with seemingly no regard for how animals should be cared for nor in checking whether the buyers are experienced in providing that care.
I feel bad for having supported this business. Their attitude and customer service are poor, and I believe it's far better to support other individuals/sites which have more care invested in their customers and the wider hobby.