- Dec 8, 2006
First off, members of the board don't call down to CSR team or manager, employees handle that. That's not their responsibility.Hopefully that will all happen but thinking about it...in reality some big board of directors has told his customer service team to get in touch with tom, dick and harry from a forum that has no effect on sales, marketing or any other aspect of their business to keep a few hobbyists sweet.
I can't see it.
In the age of social media and a 24 news/media cycle the right story/post can capture attention rather quickly.
Since when don't consumers have a direct effect upon marketing, and most importantly sales?