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Problem Not Receiving Notifications

Discussion in 'Troubleshooting' started by Vanessa, Nov 13, 2019.

  1. Vanessa

    Vanessa Grammostola Groupie Arachnosupporter

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    I am not receiving notifications on a consistent basis. I am only sporadically receiving them if someone quotes, or tags, me in a thread. I do have the necessary settings chosen to alert me of those scenarios.
    notifications.jpg
     
  2. MrDeranged

    MrDeranged He Who Rules Staff Member

    Hi @Vanessa,

    Xenforo's notification/alerts system has always been a bit "wonky".

    Now, just to confirm:
    • Are you talking about getting email notifications or alerts through the website?
    • Are you subscribed to/watching the threads in question?
    • Do you see any of the "missing" alerts when you click on alerts?

    According to Xenforo, the way the notification system works is you will only be notified of the post if:
    • The post is the first post made after your "last visited" timestamp (the last time you visited the thread). You will not get notifications for additional posts/quotes/tags after the first until you visit the thread again. At that point, you will get a notification again for the first post.
    • The quotes/tags are in a new post, not a post that was already there and then edited. The software only notifies based on conditions met at the time of the post, not conditions met after the fact.

    Regards,
    MrD
     
  3. Vanessa

    Vanessa Grammostola Groupie Arachnosupporter

    I looked at one specific instance and the note in the bottom right was that a moderator edited it.
     
  4. MrDeranged

    MrDeranged He Who Rules Staff Member

    That didn't answer any of my questions ;)
     
  5. Vanessa

    Vanessa Grammostola Groupie Arachnosupporter

    Okay, sorry.
    1. Notifications here under "Alerts".
    2. No, I'm not subscribed. Where I am subscribed, I am getting those alerts. This happens when people quote me or tag me.
    3. No, when I go to "See all Alerts" they are not there.
    4. The posts were made after I was gone and there was no previous alert to interfere with subsequent ones.
    5. The fact that a moderator edited the post might have had something to do with the missing alert.
     
  6. MrDeranged

    MrDeranged He Who Rules Staff Member

    Nothing to be sorry about :) We just need the information to better troubleshoot the issue.

    This may be part of the problem. You may need to be subscribed to the thread to get the alert.

    This just means that an alert was not generated. Not necessarily a problem.

    This could be the exact reason if what you thought you should get a notification for was not in the post when it was originally made and then edited in.

    Lets do some testing :)

    Are you currently subscribed to this thread?
     
  7. Vanessa

    Vanessa Grammostola Groupie Arachnosupporter

    No, I am not subscribed. Yes, I am getting alerts that you have quoted me.
     
  8. MrDeranged

    MrDeranged He Who Rules Staff Member

    @Vanessa

    did you get a notification that I tagged you?
     
  9. Vanessa

    Vanessa Grammostola Groupie Arachnosupporter

    Yes.
     
  10. MrDeranged

    MrDeranged He Who Rules Staff Member

    @Vanessa

    Unfortunately, there's no way to see what notifications were sent out on a post so other than testing current functionality there's not much else we can do. We tested the quote notification and we tested the tag notification and you said you received alerts for both so I'm not sure what else we can troubleshoot as the alerts seems to be working.
     
    • Informative Informative x 1
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