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Pinchers & Pokies Exotics, LLC

Rating:
4.86957/5,
Arachnoboards Username:
ErkW
Website:
http://www.PinchersandPokies.com
Previous Review/Report Link:
http://arachnoboards.com/threads/erkw.279647/
  1. disentomb

    disentomb c u r s e d Arachnosupporter

    disentomb
    5/5,
    "Remarkable specimen and service!"
    Purchase Date:
    Aug 13, 2019
    Transaction Type:
    Purchase
    Quality:
    5/5,
    Variety:
    5/5,
    Communication:
    5/5,
    Packaging:
    5/5,
    Price:
    5/5,
    Would you purchase from again?:
    Yes
    Purchased a Ephebopus murinus and the specimen arrived quickly and safely, and is honestly one of the most beautiful spiders in my entire collection. I'm already looking forward to doing business with them again!
  2. Kohakusueda
    2/5,
    "Wanted to Love This Pla e"
    Purchase Date:
    Mar 18, 2019
    Transaction Type:
    Purchase
    Quality:
    3/5,
    Variety:
    5/5,
    Communication:
    2/5,
    Packaging:
    5/5,
    Price:
    4/5,
    Would you purchase from again?:
    No
    Pros - Two of the three spiders arrived okay
    Cons - Insisted on sending package to a hub even though I wanted it shipped to my house.

    Addressed the pack to the wrong person AND sent it to a hub that doesn’t allow pick ups making it a huge ordeal to pick up package.

    One of the spiders arrived doa and they told me to try giving it water.

    Refuses to admit fault for any of this.
    This whole experience sucked. First they kept insisting that the animals were shipped to a hub so finally after not getting through I gave in. They never bothered telling me which hub so I had to call fedex who had to hunt down the package. Not only was the package addressed to some other person, but the hub did not allow for pick up. I had to leave work early to be allowed to pick up my package (fedex gave me an hour) and it was an ordeal due to it being address to someone else. When I told them (the seller) they failed to take responsibility and said they hub DID allow pick up which again the employees there repeated many times I wasn’t supposed to be there. To top it all off when one of the spiders arrived doa they told me to try giving it water. The spider was on its back and hasn’t moved all day... The only reason I’m giving them two stars is because the two larger spiders arrived alive. Never again.
    1. ErkW
      It's a shame that this review was posted before the situation was resolved earlier this morning.
      First of all, the customer paid for 2nd Day Air shipping, which does NOT include Live Arrival Guarantee. Secondly, the temperature in Pennsylvania is quite cold right now, with lows of 26, 24, 37 & 39 each day this week. Therefore, for the health and well-being of the arachnids, we suggested she have the order picked up at a FedEx Ship Center. According to BOTH FedEx.com AND our shipping company, Reptiles Express, the facility where we shipped the order IS open to the public.
      In this case, a FedEx employee mistakenly signed for the order, showing that it had been picked up. It is my opinion that the customer was told that she had to come get the box within an hour, because the box was (correctly) marked "Live Animal", AND the FedEx employee signed for it. Therefore, I think FedEx just wanted the box out of their Ship Center ASAP.
      Another point is that the customer was given a list of the FedEx Ship Centers in her area in the very first email correspondence we had. Her reply was to send it to the center suggested. She also continued to push to have the order shipped to her house, but we refused to ship there, due to the low temperatures. When she did agree to ship it to the FedEx Ship Center, we managed to ship her order that same day.
      When she told us that her 1/2" Brachypelma hamorii was unresponsive, yes, we told her to make sure that the mouth parts were placed in a drop of water. Doing so will often re-hydrate the arachnids and it will bounce back accordingly. Any company that ships a lot of tarantulas will tell you the same thing.
      Finally, we admitted that yes, we mistakenly put the wrong name on the box. I'm human, and I do occasionally make mistakes. I specifically told this customer last night that I was working with FedEx to have her shipping charges refunded, and that I would keep her posted, and asked her to give us an update on the unresponsive sling.
      Earlier today, I did hear back from FedEx, and they refunded the shipping charge. Therefore, I refunded the shipping charge to this customer. Against my better judgement, I also refunded the cost of the tarantula. Unfortunately, I issued the refund before I saw this review.
      Normally we would NOT want it publicized that we issued a credit for an arachnid that arrived DOA on an order where 2nd Day Air was used instead of Priority Overnight. The concern is that word would get out, and we'd get a ton of orders where customer's would use 2nd Day Air and then lie and report DOA's so that they get free tarantulas. I am NOT saying that happened in this case. Rather, I'm trying to explain why we don't want it publicized if and when we make the business decision to offer a refund when the Terms and Conditions of our Live Arrival Policy are not met.
      At no point did we refuse "to take responsibility". In fact, we specifically told this customer that we were working on it. Here is a direct quote from the email I sent her:

      "I'm in the process of working with my shipping company to see if we can have FedEx refund these shipping charges. In other words, this is not a closed issue, and I am trying to address some things.
      Please let us know how the Red Knee is doing later this evening. Brachy's are usually very hardy, and do well with shipping, so I'd be surprised if it doesn't bounce back."

      Again, it's a shame that this review was posted before the situation was resolved. We really do pride ourselves on our customer service, and we strive to "do right" by our customers.

      Thank you,
      Erik (& Amanda)
      Pinchers & Pokies Exotics.
  3. Ashley2070

    Ashley2070 Arachnopeon

    Ashley2070
    5/5,
    "Above and Beyond"
    Purchase Date:
    Sep 13, 2016
    Transaction Type:
    Purchase
    Quality:
    5/5,
    Variety:
    5/5,
    Communication:
    5/5,
    Packaging:
    5/5,
    Price:
    5/5,
    Would you purchase from again?:
    Yes
    Pros - -Beautiful healthy specimens
    -Wonderful communication
    -Great packaging
    -Trustworthy
    Cons - n/a
    I've been meaning to post this for awhile. I bought two slings about a month ago that I had really been wanting from Pinchers N Pokies

    I stumbled upon Erik and Amanda's website Pinchersandpokies.com I believe from Tom Moran's unboxing video of them which he only had great things to say about.

    They had exactly what I was looking for on their website, a C. cyaneopubescens sling and a B. smithi sling. I purchased the two and sent them a quick email and they were very quick to respond! Almost instantaneous which was great. We carried out a conversation and they were very easy to talk to, sociable, friendly, almost like old friends. I felt very comfortable asking them any questions I might have. They asked if I had any other inverts beside tarantulas and I told them I hadn't but was interested in scorpions and maybe would buy some in the future.

    My package arrived the next day after they shipped it and I was so excited to get my beautiful healthy new slings and to my suprise and excitement they had thrown in a pair of C. gracilis scorpions! I was so stoked about that.

    All around I would say everything was perfect and I was more then pleased with the service and condition of the specimens. Probably the best customer service I have experienced with any dealer so far and I will definitely order from them in the future.

    Thank you so, so much Erik and Amanda! Keep up the good work, you guys are the kind of people that make this hobby what it is.

    -Ashley S.
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