I purchased a Xenesthis sp Bright from Matt during his February sale. His terms of service indicated a LAG so long as I paid for overnight shipping and the weather was between 30 to 95F. The T was $225 base + $50 for shipping. He requested payment be sent through friends and family which is against PayPal's terms of service and unethical. I said I would pay the additional fee to keep my peace of mind.
With FedEx being backed up from the storms, he advised me we would wait an extra week and I completely agreed. I asked if I could have it delivered to my home, which he said was fine. I followed up with him to ask about the shipment date to make sure overnight would actually get here overnight, and he said it would.
He confirmed this week that everything was good and he'd be shipping the spider on 3/16. The package was held in CA until 3/17 and didn't arrive here until this morning, 3/18. The T was DOA.
The Xenesthis was packed HORRIBLY. It was shoved into too tiny of a plastic cup with a very thick napkin surrounding the spider, and another thick napkin stuffed on top. The poor thing was crushed to death in the container - its abdomen was squished, legs folded in at awkward angles, and the napkin was covered in dark pigment. The whole setup was bone dry. The napkin was stuck to its sides when I unrolled it and I cannot imagine it lived more than a couple of hours in those conditions.
I emailed Matt eight minutes after it arrived with photos. He starting making up clauses not outlined in his LAG ToS: "FedEx was a day late, that voids the contract." "You requested home delivery, that voids the contract." Where were ANY of these pieces in his ToS? Or the multiple emails we exchanged up to that point? I asked for a refund on just the sling and not the shipping - as per the contract - and he refused. I've since taken the matter to PayPal claims and he's sent me emails threatening to have me blacklisted from other T sellers, as well as telling PayPal that my T was "supposedly" DOA.
What scares me most is that he said he shipped 100 Ts on 3/16. Finding my Xenesthis like this broke my heart. I sincerely hope the others made it safely, but if they're all packaged the same as he says, I can't imagine they did.
Please, please find someone who cares about their animals and isn't just looking to make a quick buck.
Photos:
With FedEx being backed up from the storms, he advised me we would wait an extra week and I completely agreed. I asked if I could have it delivered to my home, which he said was fine. I followed up with him to ask about the shipment date to make sure overnight would actually get here overnight, and he said it would.
He confirmed this week that everything was good and he'd be shipping the spider on 3/16. The package was held in CA until 3/17 and didn't arrive here until this morning, 3/18. The T was DOA.
The Xenesthis was packed HORRIBLY. It was shoved into too tiny of a plastic cup with a very thick napkin surrounding the spider, and another thick napkin stuffed on top. The poor thing was crushed to death in the container - its abdomen was squished, legs folded in at awkward angles, and the napkin was covered in dark pigment. The whole setup was bone dry. The napkin was stuck to its sides when I unrolled it and I cannot imagine it lived more than a couple of hours in those conditions.
I emailed Matt eight minutes after it arrived with photos. He starting making up clauses not outlined in his LAG ToS: "FedEx was a day late, that voids the contract." "You requested home delivery, that voids the contract." Where were ANY of these pieces in his ToS? Or the multiple emails we exchanged up to that point? I asked for a refund on just the sling and not the shipping - as per the contract - and he refused. I've since taken the matter to PayPal claims and he's sent me emails threatening to have me blacklisted from other T sellers, as well as telling PayPal that my T was "supposedly" DOA.
What scares me most is that he said he shipped 100 Ts on 3/16. Finding my Xenesthis like this broke my heart. I sincerely hope the others made it safely, but if they're all packaged the same as he says, I can't imagine they did.
Please, please find someone who cares about their animals and isn't just looking to make a quick buck.
Photos:
