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Ken The Bug Guy

Arachnoboards Username
kenthebugguy
Website
http://www.kenthebugguy.com
Previous Review/Report Link
http://arachnoboards.com/threads/kenthebugguy-www-kenthebugguy-com.130025/
Overview Reviews (24) Gallery

Reviews summary

Excellent 17
 
 71%
Good 5
 
 21%
Average 0
 
 0%
Poor 1
 
 4%
Terrible 1
 
 4%
Overall rating
4.50 star(s) 24 ratings
Quality
4.58 star(s)
Variety
4.71 star(s)
Communication
4.21 star(s)
Packaging
4.75 star(s)
Price
4.79 star(s)
W
Saddened to Have to leave a bad review
Purchase Date
April 9, 2021
Transaction Type
Purchase
Quality
2.00 star(s)
Variety
2.00 star(s)
Communication
1.00 star(s)
Packaging
2.00 star(s)
Price
4.00 star(s)
Would you purchase from again?
No
Pros
  • cannot think of a pro
Cons
  • Horrible communication
  • Tarantula arrived in terrible condition
  • Packaging could have been much better
I met Ken a few years back and he seemed like a good guy. My understanding is he is no longer affiliated with this aspect of the business which may explain what has happened. The ordering process was fine. When I received the 3 tarantulas one of them arrived in a death curl and passed away about an hour after I tried to ICU the poor spider.

I understand that things happen and I graciously reached out to let them know what had occurred and sent a picture of the poor guy in the death curl. When I never got a response I emailed them again and finally emailed them a third time when the second response was ignored.

The spider wasn't overly expensive and it wasn't so much that I was upset about getting reimbursed the 35.00 but it's bad business to ignore customers that received a dying animal. Once again when I met Ken I thought he was a stand up guy. I hope that if he is not longer involved in the trade that he moves to get his name removed from the business.
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