Ken The Bug Guy

The variety and prices are good; slings of both species I'd been wanting were available so I placed my order. I did not expect priority shipping (as versus overnight) to be a problem as all the invertebrates I've ordered from BugsInCyberspace have been shipped that way and arrived healthy. Plus the weather this time of year between Arizon and Texas is about perfect. Honestly, I don't think the shipping was the problem -- the packaging was excellent and the other spiderling was just fine. It may have already been unhealthy or just died from unknown causes. I understand this can happen with slings. I sent a courteous message to Ken, asking if there was anything he'd be willing to do for my DOA sling. (If you do the math, you'll see I'd have done just as well to buy another sling as have LAG in the first place since shipping is never covered so...) Anyway, I was hoping for perhaps a discount, but a reply at the very least, which I never got. I cannot complain, terms of service were met and I do not believe it was any negligence that resulted in the slings death. Still, I don't plan to purchase from this site again when tarantulaspiders.com has even better variety, pricing and personalized customer service.

I've been dealing with Ken for about 5 years. Every transaction has been positive. On the rare occasion that something has gone awry, Ken is always quick to remedy the situation. Communication may be terse, but is prompt and effective. He provides high quality stock, excellent packing and arranges shipping to fit my crazy schedule.

While he did always reply within 24 hours, the e-mail was quick and curt after I had opened a discussion about shipping due to a cold front moving into my area but there wasn't really much discussion.

HOWEVER, despite my worries, my little 1/2" Tapinauchenius sp Caribbean Diamond arrived healthy, alive, and feisty to boot. I can't speak for appetite as I have not tried to feed it yet. Packing was well done, and the heat pack was still warm.

I have been buying from Ken for a little over two years now.
I have never had any problems. He has always been on top of orders and has some great sales.

Just ordered 5 slings Wednesday to pick up on Saturday since I live two hours away and bought 4 more!