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Ken The Bug Guy

Arachnoboards Username
kenthebugguy
Website
http://www.kenthebugguy.com
Previous Review/Report Link
http://arachnoboards.com/threads/kenthebugguy-www-kenthebugguy-com.130025/

Dealer details

Address
Tucson, az
Preferred Method of Contact
Via email address listed below
Email Address
info@kenthebugguy.com
I have been selling tarantulas for over 10 years. We do many exotics and love all animals.
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Latest reviews

Pretty Great
Purchase Date
April 9th 2021
Transaction Type
Purchase
Quality
5.00 star(s)
Variety
4.00 star(s)
Communication
4.00 star(s)
Packaging
4.00 star(s)
Price
4.00 star(s)
Would you purchase from again?
Yes
Pros
  • Good packaging
  • Healthy Spider
I bought my first spider (a P.Reguis) from this team. The packaging, from what I've learned and seen while researching, looked nicely done. Shipping a tad more expensive than some classified ad breeders I've messaged, but not too high. My True Spider came in looking healthy and quite chubby.
Saddened to Have to leave a bad review
Purchase Date
April 9, 2021
Transaction Type
Purchase
Quality
2.00 star(s)
Variety
2.00 star(s)
Communication
1.00 star(s)
Packaging
2.00 star(s)
Price
4.00 star(s)
Would you purchase from again?
No
Pros
  • cannot think of a pro
Cons
  • Horrible communication
  • Tarantula arrived in terrible condition
  • Packaging could have been much better
I met Ken a few years back and he seemed like a good guy. My understanding is he is no longer affiliated with this aspect of the business which may explain what has happened. The ordering process was fine. When I received the 3 tarantulas one of them arrived in a death curl and passed away about an hour after I tried to ICU the poor spider.

I understand that things happen and I graciously reached out to let them know what had occurred and sent a picture of the poor guy in the death curl. When I never got a response I emailed them again and finally emailed them a third time when the second response was ignored.

The spider wasn't overly expensive and it wasn't so much that I was upset about getting reimbursed the 35.00 but it's bad business to ignore customers that received a dying animal. Once again when I met Ken I thought he was a stand up guy. I hope that if he is not longer involved in the trade that he moves to get his name removed from the business.
Mostly Great
Purchase Date
12/1/2020
Transaction Type
Purchase
Quality
5.00 star(s)
Variety
5.00 star(s)
Communication
4.00 star(s)
Packaging
5.00 star(s)
Price
5.00 star(s)
Would you purchase from again?
Yes
Pros
  • Good prices
  • Healthy Ts
Cons
  • A little confusion in communication
I purchased a female A. Chalcodes from this seller 12/1/2020 and did not hear back for about a week. I sent an email out on 12/8/2020 and the seller responded within the hour and indicated that they had been sending me emails about the weather and how that impacted shipping. I think what happened is that their emails may have been put into my spam folder or just did not reach me (not the seller's fault). The seller sent out the T on that day and I received her today. She is beautiful, active, and visibly very well fed. Very happy!
Purchase Date
October 27, 2020
Transaction Type
Purchase
Quality
1.00 star(s)
Variety
3.00 star(s)
Communication
1.00 star(s)
Packaging
4.00 star(s)
Price
4.00 star(s)
Would you purchase from again?
No
Pros
  • Packaging
Cons
  • Health of the specimen
  • Poor Communication
I have purchased from Ken The Bug Guy many times over the years. In the past I have always had great service and received healthy specimens.
Unfortunately, the most recent purchase I made was not good. The animal was clearly in very poor condition, exhibiting obvious signs that it was in rough shape and at the end of its life. Yet it was sent anyway. Additionally, communication was very poor.
I am not sure what happened to the quality control, but I do not plan on making any more purchases from this vendor.
One member found this helpful.
Purchase Date
2019-05-22
Transaction Type
Purchase
Quality
5.00 star(s)
Variety
5.00 star(s)
Communication
5.00 star(s)
Packaging
5.00 star(s)
Price
5.00 star(s)
Would you purchase from again?
Yes
I have ordered from Ken multiple times, Both times he has communicated with me for delivery and the Ts have all arrived in excellent condition. Thank you so much!

Dealer information

Category
Dealer Reviews
Added by
KenTheBugGuy
Views
9,784
Reviews
24
Last update
Rating
4.50 star(s) 24 ratings
Location
Tucson, AZ

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