Ken The Bug Guy

I bought my first spider (a P.Reguis) from this team. The packaging, from what I've learned and seen while researching, looked nicely done. Shipping a tad more expensive than some classified ad breeders I've messaged, but not too high. My True Spider came in looking healthy and quite chubby.

I met Ken a few years back and he seemed like a good guy. My understanding is he is no longer affiliated with this aspect of the business which may explain what has happened. The ordering process was fine. When I received the 3 tarantulas one of them arrived in a death curl and passed away about an hour after I tried to ICU the poor spider.

I understand that things happen and I graciously reached out to let them know what had occurred and sent a picture of the poor guy in the death curl. When I never got a response I emailed them again and finally emailed them a third time when the second response was ignored.

The spider wasn't overly expensive and it wasn't so much that I was upset about getting reimbursed the 35.00 but it's bad business to ignore customers that received a dying animal. Once again when I met Ken I thought he was a stand up guy. I hope that if he is not longer involved in the trade that he moves to get his name removed from the business.

I purchased a female A. Chalcodes from this seller 12/1/2020 and did not hear back for about a week. I sent an email out on 12/8/2020 and the seller responded within the hour and indicated that they had been sending me emails about the weather and how that impacted shipping. I think what happened is that their emails may have been put into my spam folder or just did not reach me (not the seller's fault). The seller sent out the T on that day and I received her today. She is beautiful, active, and visibly very well fed. Very happy!

I have purchased from Ken The Bug Guy many times over the years. In the past I have always had great service and received healthy specimens.
Unfortunately, the most recent purchase I made was not good. The animal was clearly in very poor condition, exhibiting obvious signs that it was in rough shape and at the end of its life. Yet it was sent anyway. Additionally, communication was very poor.
I am not sure what happened to the quality control, but I do not plan on making any more purchases from this vendor.

I have ordered from Ken multiple times, Both times he has communicated with me for delivery and the Ts have all arrived in excellent condition. Thank you so much!