Originally was only going to order a few spiders as I had located 4 others I needed before finding Joe. Payday came and he was sold out of 3 and only had one of the 4 I originally wanted. Luckily he was putting in an import order that day and was not only able to fill the 4 I wanted but matched the prices for the other 4 I wanted. When his import order came in it was short 1 spider and he let me pick 2 slings to replace it. One spiderling was DOA and he promptly refunded it. One sling was iffy and died 3 days later and once again he immediately refunded the money for that sling as well which I have to say is rare. Very fair and generous guy and will definitely order again.