Joe does a great job of making sure the transaction is as seamless as possible. The species selection is great, and he is seemingly always available to answer questions to which he responds rapidly. This is the second time I've ordered from him, and I won't hesitate to order again.
Joe and I had been in communication for about a month regarding some of the rare species on his next import. I let him know which I was interested in getting and he made the arrangements. The day before his import was to ship he learned that one of the species I requested would not be sent. Joe called me immediately to discuss how to resolve the issue, which he left up to me. In this day and age of vendors/businesses telling customers what they can and can't do, it was refreshing to hear Joe say "tell me what you'd like to do and I'll take care of it". Refreshing, but as anyone that has had any dealings with Joe would know, not surprising in the least. If Joe Rossi ever decides to leave the invert business, he could easily have a second career as a customer service coach for any number of companies. I look forward to my next transaction with Joe, and as always, feel free to message me if you have any questions and I'll be happy to answer them.
Worked with me through several hiccups in the import process
Joe once again delivers exemplary service. Had a few issues with the import process on the first order and he kept me appraised at every step of the way. Ended up picking up quite the variety of Asian fossorials from him and now I’m waiting on some more arboreals to come in Tuesday. I assume they will come in ready to take on the world like every other order I’ve placed with Joe. Highly recommended! I will definitely continue doing business with him.
Joe Rossi is my go-to when I want to add to my collection. It's as simple as can be - there's nobody that does it better than Joe. I contacted him on Monday afternoon and had my new slings by Wednesday morning. The fast service is extremely appreciated, especially when you've ordered a couple of those bucket-list species. The packaging was flawless and the T's all arrived in perfectly healthy condition.
I will absolutely be purchasing from Joe again, and I'd be happy to answer any specific questions that anyone has - just message me.
Excellent customer service. Package arrived on time.
There are no cons for this nice gentleman.
This my first time ordering from Joe. All of my slings arrived safe and sound. Excellent customer service, and a very impressive packing. Heat pack was still warm to the touch after opening up my package lol l will definitely wanna come back and purchase again! Thank you very much Joe
So happy I purchased from Joe Rossi! I was on the hunt for something specific for awhile and he had exactly what I was looking for. Super easy transaction from start to finish, Joe shipped out my tarantula the same day and I picked her up the next morning in perfect condition. I would highly recommend him and he will my first choice if I'm in the market for another tarantula in the future!
This wasn't the first time I've purchased specimens from Joe and it most certainly won't be the last. I had been eyeing a Phormingochilus sp Sabah Dwarf that Joe had listed on his Local Pickup Only classified ad for quite some time. Having discussed the difference between the PU only ad and Shipping Available ad in the past, I knew Joe kept some specimens for local pickup only because of the extreme difficulty in finding replacements for them. I decided to take a gamble on Joe's proven track record/skillset and voluntarily waved LAG to purchase this extremely rare tarantula, even offering to send a Polartech box with Phase-22 panels if that's what it would take. In the end, the kit wasn't necessary and Joe shipped it out to me on 2/14. When I picked it up on 2/15 and started to unpack, I practically missed the small centrifuge tube. That spider was safely ensconced in an impressive Russian nesting doll of packing materials with a heatpack safely positioned in a foil-lined foam shipping box. Joe took no chances and I greatly appreciated it given the LAG-less agreement between us. Thanks once again Joe for working with me and managing to get this obscure specimen safely into my collection. Until we next trade currency, specimens, or stories, take care sir.
Excellent communication, beautiful slings, great packaging, quick service
Bought 3 slings (E. murinus, G. pulchripes, and C. marshali) from Joe. It was a smooth, seamless transaction. He was consistently responsive throughout the purchase. In fact, he sent actual pictures of the slings prior to shipping which was awesome. I would 100% buy from him again
Another seamless transaction with Joe Rossi - I'm sure it will be the first of many this year! Whether you're an experienced keeper that has ordered inverts dozens of times, or you're a first time keeper wondering about getting a more exotic or unique specimen than you can find locally, I urge you to give Joe a try. Nothing could be easier, and Joe does everything in his power to provide the best experience possible for his customers.
I would be happy to answer any questions that anyone may have about my experience dealing with Joe, so feel free to message me if you have any! Thanks again for the great service, Joe!
Went out of his way to help me find what I was looking for
Great doing business with. Set up purchase of what I was looking for, brought 2 so I could chose (I seriously wanted them both) and held her for me while I attended the Repticon. Also set me up with a vendor near me for another T that I hadn’t been able to find at the show. While a bit pricier, the T I wanted has been super tough to find. Great guy, will buy from again. Love my new T, 0 regrets!
Great communication, probably the best communication I’ve had with any dealer.
Worked with me to make sure the order fit my financial schedule.
Packaging was on point
If you ever can’t find anything stateside, go through Joe. He works miracles!
Joe was super awesome and helped me get some Ornithoctoninae sp. malthai imported. All 5 came in packaged extremely well. His communication is on point and you can tell he cares about this hobby. He is an iinvalyable asset to our community and hobby and I will be doing business with him again. 120% recommended!
Knowledgeable, Excellent Variety, Healthy Slings, Professional Mannerism, Cares for Keepers
I met with Joe Rossi at the 12-13 NOV 2022 Repticon in Costa Mesa and was amazed by his incredible selection of rare and phenomenal specimens of Ts. Joe's booth had some of the best prices in the show for the size of the Ts and also featured some of the newest or most exotic species in the trade. Joe's extent of knowledge is also nearly unfathomable. He was able to identify numerous uncommon Ts just by appearance and knew exactly how to care for them, helping me answer questions about some of the more obscure species I asked about or were hoping to buy. His well-kept and healthful stock demonstrated that T keeping and breeding is not just a trade for him but a passion. Joe was exceptionally courteous during our transaction and treated all other guests who visited at the same time with great care and respect, regardless of age or skill level.
I highly recommend Joe Rossi to be a supplier source of advice for any T fanatic, whether you are contemplating your first spider or are hoping to add a rarity into an already impressive collection. Regardless of who you are or what you are seeking, Joe can find the perfect T for you or help you perfect your keeping!
Placed another order with Joe on Monday afternoon, and by Wednesday morning I had my new T's in hand. They were excellently packaged and arrived active and alert, not lethargic and dehydrated like you may get from other vendors. I really appreciate Joe's communication - his integrity is top notch, and I know that when I do business with him I will be treated with respect and given honest, accurate information. He follows up on all the orders he ships out, ensuring that the package arrived as expected and that everything is good. It's a pleasure to buy T's from Joe, and I expect I'll be doing it again soon. Please feel free to message me directly if you have any questions - I'll be happy to answer if I can!
This is my first time purchasing from Joe and I am very happy with this purchase. The curly hair adult female arrived in superb condition. The shipping was fast and as scheduled, and the packaging was great. Joe has been thorough in communication and replies to my questions timely. He is awesome! Highly recommend!
This was my first time ordering a spider, as I do all of my shopping in person for my collection. I have been looking for months to find a Velvet Spider (Eresus walckenaeri) and never had any luck. They were either overally priced or sold out. Joe has been an amazing seller! Communication is great and the sale was fast and simple. He has different varieties of them which I will more than likely purchase later on (while supplies last, haha). He has been fantastic to work with and I highly recommend. My new baby arrived safe and healthy and eager to explore the new enclosure. Very well priced and bigger than expected (a plus!). I am so ecstatic to have this a part of my collection and I will definitely be returning. 10/10 recommend!
I just made my first purchase from Joe & everyone arrived safe & secure. Joe answered all questions I had when I was deciding what I wanted, was excellent at communicating, & gave me tracking updates better than Fed Ex did! I would definitely purchase from Joe again.
This is my first-time ordering from Joe Rossi, and it will not be the last. This was hands down the best interaction I have ever had with an order. Outstanding selection, communication was fantastic, shipping was insanely fast. When FedEx had a hiccup and said it would take 3 days for the slings to arrive, I was immediately notified that they were trying to fix it from their end. Everything turned out all right and the slings arrived promptly and in perfect health. Overall, this was pleasant experience and will definitely be ordering from Joe again. Thanks again.