placed an order with Austin @ 03arachnids.com and got an order confirmation. Here we are 17 days later and about 10 emails and he will not respond. If you can't ship what was ordered then don't take peoples money, that is screwed up. So now I sit and wait for my refund. a lot of people taking up for him saying he is really busy, well stop selling spiders if you can't offer anything better than piss poor communication and customer service.
On June 15, 2020 I purchased 5 Aphonopelma from 03arachnids. Among them was a confirmed female 1.5” Aphonopelma moderatum which was priced at $120. After ordering I did not see any confirmation email so I wrote to the seller to inquire. I later realized that the confirmation email had sent and was merely in my spam inbox but the seller did not respond to my email at all. When the Ts arrived, 4 out of the 5 were in stellar condition, but the Aphonopelma moderatum was missing three legs and had lost a pedipalp during shipping. The pedipalp was in the shipping container but the three legs were not, so I know they were gone before she was shipped. I contacted the seller to ask for, at the very least, some sort of explanation about the situation, but it’s been almost a week since my purchase and I’ve received *zero* direct communication from the seller. Furthermore, the packaging for the A. moderatum was loose at the top, which may have contributed to the loss of the pedipalp. I will not be purchasing from here again.
Great selection, high quality animals, fast and careful shipping, great experience overall!
Picked up a few slings during 03arachnids.com's black friday sale and couldn't be more pleased. With the discount, they were wonderfully priced; they were shipped quickly and carefully; and the communication via the 03arachnids.com website was superb. I'd definitely buy specimens from this guy again--THANKS!