Austin S.

Arachnoboards Username
Austin S.
Previous Review/Report Link
http://arachnoboards.com/threads/austin-s.89256/

Buyer-Seller details

Address
Oklahoma
Preferred Method of Contact
Via Conversation @ Arachnoboards
Email Address
austin@spearstravel.com
It's addicting, isn't it :)
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Latest reviews

Terrible communication, DOAs, excuses
Purchase Date
8/14/2021
Transaction Type
Purchase
Quality
1.00 star(s)
Variety
5.00 star(s)
Communication
1.00 star(s)
Packaging
1.00 star(s)
Price
3.00 star(s)
Would you purchase from again?
No
Pros
  • Great selection(That never came in!)
Cons
  • DOAs on multiple packages, promises to replace were never completed
  • Horrible communication, ghosting for months at a time
  • Promised imports would come in at a certain date(after MONTHS of delays) and ghosted when the time came
  • Ranted negatively about other customers to me without prompting
I have given Austin more second chances than I can count. What I got for it: Several DOAs across multiple packages, lies, excuses, broken promises, ghosting for months at a time, and delays delays delays.

Our original trade was almost 2 YEARS ago(sorry mods, but I didn't write this until his final promised date passed) and his communication has been horrendous the entire time(no response for months at a time, dodging questions about times and details), and at this point I doubt I’ll ever get what I was supposed to, or even a refund. I sent him one of my rarest prized females and hundreds of dollars, to be mostly ignored and be given offhand excuses(be it import channel changes, flight prices, never spending time with his daughter, etc) and dodgy answers. I went ahead and messaged the exporter- and it sounds like he never even reserved stock with the money I paid, but instead was trying to trade for the animals! And hasn't sent the exporter anything!

So if you want all that, and a wallet several hundred dollars lighter(or more), buy here. Otherwise PLEASE stay away, for the sake of your money, your sanity, and the animals involved.
7 members found this helpful.
Great prices, communication and service
Purchase Date
2021.08.06
Transaction Type
Purchase
Quality
5.00 star(s)
Variety
5.00 star(s)
Communication
5.00 star(s)
Packaging
5.00 star(s)
Price
5.00 star(s)
Would you purchase from again?
Yes
Pros
  • Great prices
  • Great communication
  • Quickly resolved issues
Cons
  • None
It seems like some people had bad experiences buying from Austin pre-import. From forum posts, it sounds like some issues were outside of his control, and that he had suffered his own bad luck as well, but I could be wrong. Since I wasn't buying pre-import (and it seems like he's no longer doing these due to the problems that occured), I was willing to try his shop out.

I bought some slings and an AF A. Chalcodes, which unfortunately died before shipping due to a stuck molt. I was quickly informed of this and the order was very generously upgraded. Communication was prompt and clear throughout the process, and the spiders arrived well-packed and healthy. Great experience, I'll be buying from him agian in the future.
W
wushiroll
Since someone marked my review as unhelpful: I should clarify that I'm not dismissing the criticisms against this seller, there's no reason to believe that they're untrue, and it sucks that many people had such a crappy experience. I just chose to try him out given his selection and attractive prices, and the risk seemed minimal given I wasn't doing pre-import. But it'd be understandable if other potential customers just refuse to do business with him on principle. Mine is just one experience, so of course take it with a grain of salt.
Excuses excuses excuses
Purchase Date
05/01/21
Transaction Type
Purchase
Quality
1.00 star(s)
Variety
3.00 star(s)
Communication
1.00 star(s)
Packaging
3.00 star(s)
Price
3.00 star(s)
Would you purchase from again?
No
Cons
  • Delays
  • Missing spiders
  • Poor communicating
Was part of a large pre order. Received a fraction of what I paid for. Enclosures i purchased were clearly used. Never received the final 3 missing spiders (several hundred dollars worth). I gave up trying to retrieve either spiders or money.

BUYER BEWARE!
7 members found this helpful.
Purchase Date
3/25/2021
Transaction Type
Purchase
Quality
1.00 star(s)
Variety
3.00 star(s)
Communication
1.00 star(s)
Packaging
1.00 star(s)
Price
1.00 star(s)
Would you purchase from again?
No
Pros
  • Neat selection
Cons
  • Never received my order
Went to buy a really rare centipede on pre-import, paid for the order, and just like that, my money is gone and I have no idea when I'll be getting my order. Or if it'll even occur. Centipede is probably dead by now. Austin made up some excuse about how his importer was stuck in maylasia. Maybe deal with a different importer then, because this seems to be a common experience across the board. Will not be dealing with Austin in the future regardless of his fine selections.
7 members found this helpful.
Purchase Date
Aug 29
Transaction Type
Purchase
Quality
5.00 star(s)
Variety
5.00 star(s)
Communication
1.00 star(s)
Packaging
4.00 star(s)
Price
3.00 star(s)
Would you purchase from again?
Yes
Pros
  • Good selection
Cons
  • Little to no communication from seller
T arrived healthy no problems in shipping

Buyer-Seller information

Category
Buyer-Seller Reviews
Added by
Austin S.
Views
11,216
Reviews
42
Last update
Rating
4.33 star(s) 42 ratings
Location
OK, USA

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