Pros - Fast replies generally when contacted. Healthy spiders, good packaging. 2 freebie 1/4" spiders!
Cons - -Missing spider, still not replaced after 2 weeks even though he said he would.
-No communication without being contacted first about anything.
-Package just says "Perishable, handle with care." Nothing about live animals.
-No further commumication in the 14 days since he said he'd replace the missing spider.
This missing spider was a gift for my daughter's birthday that was 8 days ago now. My last email received from Scott Spears at 03Arachnids was 9/28/19, where he promised to send a Hapalopus triseriatus ‘highland’ to replace the Columbia large, as the two he had died molting (per the email).
I gave him TWO WEEKS to communicate or send the replacement before making this review. In those two weeks, I've received advertisements from the website, but nothing in regards to my order our replacement.
I have also informed PayPal, although I doubt we will be getting our $25 back since I didn't use a credit card.
If we'd received even an email regarding the delay, the review would have been MUCH better. Spiders were healthy, plus freebies! But we received nothing from him since his promise on 9/28 to send the missing spider. I'd say 2 weeks is enough time to at least communicate. I work in specialty pharmacy where we ship sensitive packages by the hundreds daily, I know businesses get busy. 2 weeks is more than enough leeway to give him time to email or even send a package.
Pros - Price, healthy animals, freebie, willing to negotiate, pick-up was smooth
Cons - none
Very happy with this purchase. Austin's prices were good to start with, and he also gave me a deal because I was buying multiple spiders. I preferred to drive out rather than have them shipped because of the unpredictability of the weather in this area. He had the spiders ready for me at the agreed time (including a freebie!) I would definitely recommend doing business with Austin.