Andrew, No hard feelings. You issued us a full refund, which we really appreciate plus your additional offer. We'll be contacting you soon.I am the shipper in this instance.I do not know who this Andrew is in Canada, but I have never lived or shipped anything from there.I welcome all your feedback,but I will not argue here, as the situation is at rest and I have post a reply in my own review, if people want to know my stance,however it may or may not sway the outcome of all of this.If you did a search for my posts within this site, you would find, I am a caring and intelligent keeper, who goes through great lenghts to treat my animals well.This was fluke and very embarassing and disappointing incident to have on my reputation.I have done all I can to rectify things,and I know I will be told by many that there is a plethora of good packing information on here.All I can say, is I felt confident that I knew how to pack the ts for thier journey and really botched it.I have learned from it and hope that is enough to maintain the persona I try to present,when I post,buy,and sell here.Thanks everyone.