First of all, Amanda is very kind and helpful in my first ever tarantula purchase. My questions were answered in a timely manner. When I got my slings, a B. Boehmei didn't survive the transport. I quickly sent an email and a reply was sent back right away!! She told me that I would get a replacement, but I told her that I would get it instead on my next order. So after 3 months I ordered a bigger shipment, all of them survived and are now thriving well. I also requested to get a 3" female C. Cyaneopubescens and they surely delivered!! I am extremely satisfied with my 2 orders. I can assure you, that Tarantula Canada is a trustworthy company who truly cares about their animals.