Seven Wonders Reptiles

I'm normally disappointed at tarantula vendors in reptile expos because many, though not all, have poor husbandry and sad, unhealthy looking T's in terrible condition... But I was pleasantly surprised by Seven Wonders at the NorCal Reptile Expo! They had an excellent variety of T's that looked to be in great, healthy conditions. Just by talking to them, you can tell they're knowledgable about their spiders and care for them well!

I'm SO happy I finally got one of my dream tarantulas, a G. pulchra, at a great deal. Thanks so much!

When USPS took an extra day to deliver and most of the slings died from heat (packing was great, it was very hot where I live), Seven Wonders overnighted replacements immediately. I would definitely recommend.

Purchased a G. Pulchra, G. Pulchripes, and C. Versicolor. Met in person, fast and easy transaction. Was willing to drive out to where I was, and T's were all in good condition. Good communication, and would recommend purchasing from.

Awesome seller who went above and beyond to deliver in person while he was in my area. Great communication and amazing T’s. Super impressed that he proactively told me when one recently molted and when the other two last ate so I didn’t have to guess.

I would totally recommend this seller with high confidence.

I've bought tarantulas from this place 3-4 times and all were pleasant! They offer a very large selection of species and have certain deals and specials they offer and rotate monthly. All my Ts arrived in healthy condition every time (except one which died on the way back from an expo, but that was most likely due to stress) and I obtained a balfouri communal from them at a very low price!

They're present at some of the expos here in California and the owners are extremely easy to talk to and will work with you to make the purchase a great experience. They're based in Fresno which is a bit far for me, but Diego didn't hesitate to meet me nearer my house multiple times to give me my Ts so that I did not have to pay shipping. Definitely a plus and great service!

They're also open to trades, etc. I believe, as I traded one of my MM p. cambridgei with them and am hoping the mating is successful! I believe they are most present on FB, so definitely check them out there.

I purchased a female P.metallica, P.subfusca, and L.klugi from Seven Wonders Reptiles and I could not be happier!

Communication was excellent from the time of my first inquiry up until the T's arrived at my house! They were packed perfectly and arrived happy and healthy.

If you have yet to do business with Seven Wonders Reptiles, it is time you look in to doing so! You will not be disappointed!

Communication was fast and an ease.
Worked out a trade....
Tarantula arrived healthy.
Packing was on point.
Would recommend for others.

Jonathon is great to work with. He has a great selection and healthy animals. His communication is on point and he is quick to answer questions. He is a true pleasure to work with. I can’t wait till he offers another sale!

I purchased five slings and they all came packed safely and healthy as can be! We discussed the best shipping time as I placed my order right before Memorial Day Weekend and we both agreed to hold shipping until the next week in case the slings were stuck in the post over the long weekend. Which is what I love to hear - the seller having compassion for the animals they’re selling and putting them first! I will be a returning customer for sure and will refer who I can to them.

I bought 2 slings and a juvie from Seven Wonders. They were very efficient and had great communication. I opted for overnight shipping but had to wait due to holiday constraints with shipping options. Seven Wonders let me know and showed concern for making sure my new kids arrived safely and I was happy with them. They are all lively and voracious eaters. Will definitely purchase from them again. Thanks for the awesome little ones!

I ordered 3 slings 2 juveniles.

One molted prior to shipping so we held off until it was safe for the spyder, and the weather was better.

All of them were packaged well and arrived safe and feisty.

I purchased 4 tarantulas from him, and they all came in nice and healthy~ He was very helpful the whole time, and answered a my questions. He had a sale happening at the time when I was ordering from him, and he had bulk purchase discounts for most species. Not only that, but he allows mixing and matching, and I ended up with 3 different species with the same bulk purchase price.

First off I want to say that I don’t regret this purchase one bit. Jonathan set pictures of the Brachypelma Smiti and Albopilosum and they were delivered exactly as represented. I paid for next day shipping that was not going to be possible due to my address, but fortunately the T’s arrived in 24 hours anyway. The heat pack was barely warm when we unpacked the box and the Smithi was slow to move, but fortunately ok. As I know Jonathan was concerned with shipping at this time of year, I know I was, I sent him an email letting him know they arrived safe and alive. I never heard back.

From the moment I purchased the G. pulchra sling from this vendor, communication was horrendous - even after stating several times that this was my very first tarantula.

Questions asked were either ignored or answered so obscurely that I would have to ask what was the meaning behind the answer I was given.

Just prior to my tarantula being shipped, I received a text from the vendor asking if I had - in truth - ordered only one spider, to which I answered "yes". At the time, he could have easily instructed me to ignore the label that was on the dram. But no - nothing was said to me about it.

The next day, I received my order around 6:30pm or so, and opened the box - there was no packing slip, invoice, note, or anything explaining what was in there.

So, when I picked up the dram and saw the name of a different spider - not the one I had purchased - I panicked.

My immediate concerns were:
1- Did I get a spider that was going to someone else?
2- Did this person get my pulchra? And if so what will happen to her?
3- How am I supposed to care for something I knew absolutely nothing about?

After frantically texting several times, I get a phone call, and instead of immediately taking that opportunity to tell me what was done...his response was, "Did you open it?"

Even my texts were answered with, "Did you open it?"

As if by opening it, I would know the difference between the sling I had ordered and the one the dram label stated that it was - which by the way, happened to be a spider I have never even heard of.

It was a nightmare.

On top of that, there was a little pink 2" straw that was also in the box which I threw into the trashcan thinking that it was maybe put in there for some unknown reason.

As I was getting the enclosure ready for this mysterious sling, my eyes fell upon the straw and I saw that it was stuffed with moistened cotton at both ends. I deduced that maybe, it was stuffed with moistened cotton because something alive was in there. I got my tweezers and pulled out the cotton on both sides...

Then, holding it up to the light so that I can see through the tube, I saw a sling no bigger than a fruit fly...

I couldn't believe it!

Now I had TWO spiders I knew nothing about and this one had no identification telling me what it was.

I later learned through the help of a few kind AB members that I had the correct spider, and through this vendor learned the identity of this mystery spider - a Nhandu Chromatus -
a spider that I thankfully knew how to care for. This vendor also mentioned that he used a dram that he already had because I only ordered ONE spider. I guess he didn't feel the need to label it correctly for someone that had NEVER ORDERED A SPIDER BEFORE.

To the vendor I say this:

- Customer Service can easily make or break a small business.

- As a business owner myself, you must realize that clear, concise communication with your customers is an extremely valuable asset.

- LISTEN to the customer, no matter how mundane their questions or statements may be.

- Do not immediately assume that everyone purchasing your products have been in this hobby for a long time and knows exactly what they are doing and what they ought to expect from you.

- Try to be as helpful and as patient as possible to those new to the hobby - like myself.

- A customer doesn't care how many orders you're fulfilling, how many orders you're shipping, how many other customers you're dealing with and how busy you are. The customer only cares about their order and how you are handling their situation. To casually bring up everything else you're dealing with in your business is folly - it makes you and your business look bad because now it seems - to the customer - that they are bothering you by placing an order and thereby adding to your enormous burdens.

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In closing -
There are other instances that I didn't mention, but this one was the straw that broke the camel's back for me.
Needless to say, I'll never be making another purchase from this vendor again.

Today is a sad day. The T’s came all dead. This seller put no hating sources in the packaging and place holes thought the box. He was shipping to CO although I have been out of the hobby for a long time I remember how to ship. I asked about the hole he said it wasn’t him “excuse” that one of many, he didn’t put the funk shipping address on the package. I was patient but this transaction was the worst I’ve ever experience he seems like a good guy and I hate to have to do this review but he charged me over night but shipped after 3pm no one over nights packages after 12pm NO ONE. He blamed the company he used but he never just stood tall and said It was his fault. Had he answered when I called many times we could of tried to work it out he said he shipped 40 packages ill be looking for 39 more reviews. I spoke to his shipping source who said they never touched the package this was all his fault.