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User Reviews item created by JoeRossi, Dec 24, 2015
Pros - Excellent communication, very friendly and amazing service.
Cons - None
I purchased two tarantulas from Joe recently. This gentleman offers an incredible service to his clients. He is very quick to respond to messages and offer his advice.
Unfortunately the package was delayed by the carrier and it arrived after expected. Sadly both Ts perished in transit.
This was no fault of Joe! The Ts were packed perfectly with plenty of insulation, warmth, and safely tucked in their containers.
I let Joe know about the situation and he quickly offered to send me replacements. They arrived today and I can happily report they made their journey safe!
I am absolutely blown away the attention he provided and the incredible tarantulas!
If you have been thinking about making a purchase, I highly recommend you buy from Joe!
Pros - awesome species availability, excellent communication, easy transaction, knowledgable, kind, beautifully packaged, and most important healthy and beautiful tarantulas!!
Cons - none!
I first found Joe’s For Sale list on Arachnoboards and was amazed at how many different species of tarantulas he had available. Not only did he have every single one on my wishlist, but he had so many others that I’ve since added on!! After doing a little more research, I found a very positive review from Tom Moran (Tom’s Big Spiders) on Youtube for Joe and as a name I trust, I thought I would go ahead and try it out and I am so glad I did! Joe was so pleasant to work with, he was extremely responsive to all my inquiries, left multiple forms of contact for even faster response times, and he was extremely knowledgable about the tarantulas he keeps. I was equally impressed when I received my package in the mail, with over ten healthy tarantulas packed safe and warm and tight in between layers of packing material and bundles of bubble wrapped enclosures. Did I mention the freebies? Oh my gosh! I am so excited to raise these little spiderlings and I am so happy to have found Joe for all my future tarantula purchases, because as we all know, the wishlist seems to never stop growing!! Thank you for everything, Joe! Fantastic doing business with you!!
Pros - Plenty of spiders to choose from
Cons - He doesn't live next store and I can't just walk over and buy from him... JK. No cons..
Bought a couple spiders and asked him to hold for a few days until the weather warmed up. He did with no questions asked. 1 of the spiders got stuck in a molt right before shipping and offered plenty of others to choose from to replace or a refund. I took the refund which I got in less then 5 minutes, and he was still awesome enough to throw in a freebie for what happened even though I only ended up buying 1 spider. I will buy from him again.
Pros - Very large selection, great prices, very helpful, quick and consistent communication
After attending an expo and becoming hooked on Ts after purchasing my first one I had to have more. This led me to asking around the forums and finding Joe. After looking though his large list of availability and some recommendations from him I decided to purchase a Pterinopelma Sazimai sling. We then arranged a day to meet for the transaction as Joe is local to me and I have now picked up my new addition. The sling is lovely and very healthy and I am 100% satisfied with Joe and my transaction with him. I also purchased a couple of enclosures from him and he even threw in a Grammostola Pulchripes sling as a bonus which was unexpected and very appreciated. Bottom line Joe is a fantastic person to work with and I wouldn't hesitate to purchase from him again and am planning to do so.
Pros - None.
Cons - Spiders died due to inadequate packaging.
Not much to say. Out on a limb speaking against an old timer. Sure I'll get pasted. But I'm just being honest.
Recently purchased 8 spiders from Joe at a cost of $450. 5 of the 8 arrived dead due to the most inadequate packaging I have ever received in over 20 online spider transactions. The 8 spiders were in a 3-1/2" square box with no heat pack. He got to claim void LAG due to FedEx being a little late although the dead spiders were crushed. Claimed he would toss in a few freebies on my next order. First time I ever received a dead spider. Sad. He has not made any attempt to replace the dead ones. Although the spiders were crushed he says it's FedEx fault. Beware.
Seller Be Aware John will try and SCAM.
Well folks I had been warned eventually after so many transactions I would run into an untrustworthy liar and here John is.
The last discussion I had with John he said he could not provide pics of the DOA and not to worry about it:
1. FedEx was late with the pack and LAG was voided.
2. Although FedEx was late I told John I would still work with him and replace spiders.
3. John agreed and said he would wait, but never provided a picture of any DOA.
4. John lied and with out warning filed a PayPal dispute for money back.
5. John lied on the PayPal dispute saying we never did any transaction on AB and only through Email.
6. John lost the PayPal dispute.
7. Although John lost I still offered to work with him if he provided a picture.
8. John said his pictures were all lost and to forget it and have a Merry Christmas.
9. John posts a negative review.
10. John lies again and says I never tried to replace the spiders in his negative review
This was a PM sent on AB about the strange transaction I had with John:
John Hare (message chain herehttp://arachnoboards.com/conversations/friday-sale.260649/) contacted me on a sale. He went ahead and purchased about 8 spiders and as usual I sent the spiders out, but I noticed he dropped all communication here and would only email responses. Well FEDEX was late (1 day late) with the pack and the spiders sat overnight in a metal container. I felt all was packed well and told him not to worry all should be fine. After he received he emailed that 4 of the spiders looked dead and I told him to give me a call and lets talk about it as my email was acting funky. So the baffling part is he finally calls and I talk with him. He seems nice and genuine and I tell him although it is 100% not my fault because FEDEX was late and voided my LAG that I would still work with him and get him the spiders that he said died on his next order (he was talking about getting an immanis etc..). So first time ever I get a paypal claiming a refund and I was like w.t.f.. He threatened to leave a negative review every where, call the better business bureau, ruin me etc... I still dont even have a picture of any DOA!
Here are the paypal responses:
Item is damaged.
1- B. baumgarteni @$95 1-A. geniculate @$35 1-B. auratum @$55 1- Hommoema sp. blue @ $40. these 4 spiders arrived dead. It is in my opinion that that this was due ot very poor packaging. I have ordered numerous tarantulas online and have never had a prior loss in over 20 transactions. this was the most expensive order I have ever placed and the poorest packaged. $450 dollars worth of spiders were packaged in a 3-1/2 square inch box wih no heat pack. this is also the first order I have ever made that I received without a protective heat pack. I ordered from two other venders the same week. one order arrived in a 14x10x8 box with two heat packs. the other box was 10x10x10 with one heat pack. none of these were dead. it is common knowledge in dealing in tarantulas that you ship with heat pack. I would appreciate any communication to be right here on paypal for my protection. John Hare
- John Hare, Sunday, December 3, 2017 at 2:29:48 PM
I maintained great communication with John through out this entire sale and did not expect to see any sort of response via paypal after we spoke on the phone about my voided LAG terms and the fact that John was receiving a total of 8 tarantulas via FEDEX that was late. First off, John contacted me via a forum called arachnoboards where I have a stellar reputation/feed back. Before any customer purchases they can view the Live arrival guarantee terms (LAG) which is provided in the For Sale add on the forum my LAG terms clearly state, "LAG only if received on the date and time specified by the postal service (Ex. Guaranteed next day by 12:00), if pictures are taken of the DOA, and as long as there is communication with in 24 hours of arrival on the specific DOA or any problem with shipment observed." The package with tracking number 770824138218 was shipped out 11/27/17 and was suppose to arrive 11/28/17 for LAG. Bottom line is FEDEX was late, which is the reason for LAG terms, and the package did not arrive until 11/29/17 and sat overnight in a outside FEDEX container. The entire time I maintained communication with John and even went to the extent, after trying several times, to communicate verbally over the phone. I let John know that I was 100% not liable for any deaths because FEDEX was late and voided my LAG terms. However, I still would be able to help out and offer a free sling replacement on his next order especially when my customers maintain good communication. Thus far I have received not 1 picture of any DOA from John and I have no proof of the dead spiders even though I am 100% not responsible. I disagree with John and feel my package was packed very well. Shipping from CA with a heat pack when it is 80 degrees is very dangerous and the spiders can cook so a very poor idea that John states. The size of the box was fine as all spiders were 2 inches or under and it great insulation with 1 inch +styro/thick cloth. Sincerely, Joe Rossi
- Joseph Rossi, Sunday, December 3, 2017 at 5:09:23 PM
We did this deal on email. No mention of live arrival guarantee. I have the emails. I also have pictures of the box and boxes of other shippers i received from for a comparison. And the reason of this problem is inadequate packaging. I can clearly show you. Of all the transactions, all of which have been through PayPal and you can see there were many, this is my first ever issue. I also have pictures of other complaints against this seller for the same and similar issues.
- John Hare, Sunday, December 3, 2017 at 5:17:15 PM
And the weather on 11-29- 2017 in Menifee Ca. Was a high of 75. Low of 46. The package according to the shipping left after dark when it was well below the 75 and dropping. Joe told me later he didn't use heat pack because it was 90 degrees. He just screwed up and don't thinks it should fall on the customer.
- John Hare, Sunday, December 3, 2017 at 5:53:15 PM
John begins his response with a lie stating we did this deal by email. I have proof that John initiated the deal on the arachnoboard forum here http://arachnoboards.com/conversations/friday-sale.260649/ titled” Friday Deal” (If the link does not work because of log in privledges then I can offer screen shots.) Again temperatures 75-80 degrees are a risk with a heat pack and can cause excessive heat to the tarantula. The pack was shipped and dropped off in the afternoon even if FEDEX did not scan until later afternoon so the pack was being processed during those temperatures. Again I offered to replace the spiders for John even though I was not 100% responsible due to FEDEX being late as they kept the pack in a metal outside container in Alabama overnight and he originally accepted. He stated he was looking at other spiders, possibly X. Immanis, and I said I would let him know as soon as I have stock as long as he stayed in good honest communication. At this point with John's fabrication and refusal to communicate via text or phone I question his character or if he ever want to work any thing out. I also still have no photos even if he does have them of the DOA's and certainly not in 24hrs at that was voided in the LAG terms already discussed. FEDEX just screwed up being late and instead of John being honest and communicating to get replacements he made a poor choice to try and take advantage of a very honest person.
Pros - Flawless packaging,value,health,and speed
Cons - No cons whatsoever
Wow I am speachless this guy is an absolute pro PERIOD.I highly recommend buying from Joe super fantastic guy a true gem to the entire hobbie above and beyond perfect.
Pros - Excellent communication, outstanding packaging, beautiful and healthy tarantulas, and a great selection!
Joe was a pleasure to work with. I got some great looking slings from Joe. They were packaged really well and he was very attentive and helpful. I will definitely be buying from him again.
Pros - Great communication and packaging
Variety of tarantulas available
Great communication and easy to work with! Tarantulas arrived well-packaged and healthy and included a free Brachypelma albopilosum sling! Thank you for the lovely T’s!
Pros - Joe helped me make sure I was making sound purchases for my first slings. Great communication, healthy T's, incredible packaging.
Cons - None. None at all.
Joe was incredibly helpful with all my questions. He made the whole process very easy and painfree. I'm happy I chose to do business with him, and I will again in the future. Don't hesitate to buy from Joe. You won't be disappointed.
Pros - Best selection anywhere
Prices comparable with anywhere else I looked
Good customer service
Best packaging I've seen yet
Cons - One T didn't make it
I ordered 7 Ts from Joe, and he was the only dealer I could find that carried all the Ts I wanted in one place. Astounding variety available.
The whole process was quick and easy. Easily the best packing job I've seen. Really fast shipping, too. Joe is really easy to communicate with throughout the process.
Unfortunately, Fedex messed up the shipping. It was no fault of Joe's or mine, but because they messed up one of the T's passed and the LAG did not apply. Here is a warning to everyone: Fedex "Ship&Get" lockers are not a good option. They are outdoors and not climate controlled, and if there's no room for your package they will keep it in the truck all day instead of delivering it.
However, Joe offered to make it up to me on my next order and he had already included an awesome freebee that more than made up for the loss.
Its a bummer that one of my "must have" T's didn't make it, and it'll be a while before I can try again. Not perfect, but overall I'm satisfied and I will purchase from Joe again.