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User Reviews item created by JoeRossi, Dec 24, 2015
Pros - Quality, communication, attention to detail.
Cons - none
Quality is what you get when purchasing from Joe. We received healthy spiderlings and juveniles that came well packed via FedEx overnight. Communication during our transaction was excellent, and he answered all questions expeditiously. Attention to detail and the quality of his tarantulas sets him apart! Thanks for the smooth buying experience!
Pros - Pretty much everything.
Cons - Zero
After seeing Joe's ad, I wanted to purchase a few animals. I sent him a message and he replied back very fast. Communication is almost instant and he actually shipped the package overnight the same day! The packing and quality of the animals were top notch as well. Will be dealing again!
Pros - all five stars
Excellent dealer, huge selection, great communication, taught full, very knowledgeable, great person. I'm looking forward to buy from him again. Very highly recommended
Pros - Uhhh ... everything? Seller was communicative, helpful, and lightening fast.
Cons - Not a single one!
Shipped the day I ordered. Went out of his way to find a place near me that would be open late enough that I could pick up. Packed beautifully. If you are considering it, definitely buy from this guy!!
Pros - Great selection! Great communication!
Joe is great to deal with,I made my first purchase about two weeks ago, unfortunately one of the T's was DOA. He showed genuine concern about deceased sling. I even sent it back at his request because he wanted to look into cause of death. He offered a credit or refund, in which I took the credit, knowing that I would do business with him again. So two weeks later, I place another order, as he received a new shipment. Joe offers a freebie because I took a credit on our deceased friend the last time. This time FedEx doesn't pick up,so we are delayed a day, all the while Joe is communicating with me, as we are concerned about the heat and ice pack holding up. Thankfully everybody showed up alive and well. I would highly recommend Joe to anybody!!
Pros - Communication, packaging, selection
Cons - No cons.
Incredible variety of species, careful expert packaging, quick and friendly responses to all communication. I bought 7 slings (and got a surprise freebie ) and all are perfect. One thing I really liked is Joe texted me photos of the spiders next to a ruler right before he packaged them so I knew exactly what I would receive.
Pros - Everything you could hope for in a dealer. Friendly and persistent in resolving an issue.
Cons - None at all.
Joe knows customer service. I placed an order with him on May 22nd, and two T's didn't make it. I told Joe and he immediately took action to determine what might have happened (it seemed very likely due to mishandling by the shipping service). He even called me directly and assured me that such an occurrence was extremely rare, and offered either a full refund or a great deal on replacements (I chose the latter). He was concerned with determining the cause of death, so he asked that I send back the deceased T's and did a great job keeping me informed on that as well--he even reimbursed me the cost of shipping them to him.
The replacement T's arrived in great shape, and Joe expressed excitement and relief that he had made yet another customer happy. I will absolutely do business with him again and will look forward to it. Thanks, Joe!
Pros - Very responsive to messages
Sent photos upon request and answered questions about molt dates
Very easy to do business with
Cons - None
Purchased a 0.1 M. balfouri as a gift for a friend and had it shipped to her. Joe was very accommodating and answered all my questions very promptly, even with the 3-hour time difference between us.
Packaging was spot on and the female arrived at the FedEx location for hold just a while ago. She's gorgeous and in excellent condition. Highly recommend Joe and wouldn't hesitate to do business with him again at all.
Pros - Good communication and has good quality specimens.
Impressed with the quality of stock joe has, FedEx was late on arrival and I was worried about my tarantulas but when I opened the packaging i was relieved to see what an amazing job he did. I was very impressed how he wrapped up the slings so carefully. My biggest tarantula purchase has been from Joe and it was my 1st time ever purchasing anything from him. That right there I believe means a lot and I plan to buy more tarantulas from him in the future. Thanks joe!
Pros - Selection, communication, knowledge, ease of transaction
Really excellent selection! Managed to pick up some slings that have not been available in the US for years. Communication was also great, and Joe was very reasonable in working out some price matching with me, providing details on sizing, etc. He is basically just an all around great person to buy from... not my first purchase from him and hopefully won't be my last!