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User Reviews item created by JoeRossi, Dec 24, 2015
Pros - Quick communication, Great Customer Service, Large Selection
Joe was very easy to communicate with. When he found out I lived in the larger area he offered to meet half way and help me save on shipping. I was able to visit him at his house where I got a great tour of his tarantula room and chose my slings from his stock. He was very friendly, helpful and patient with my many questions. I highly recommend purchasing from Joe!
Pros - Great communication, packing, and specimens.
Cons - I really can't think of anything.
I was kind of nervous about purchasing from a forum , but I had a wonderful experience. Joe had great communication, prices, and packing. I am very impressed. I would definitely recommend to anyone wanting ts.
Pros - JoeRossi made everything simple and concise. The whole process was fast, JoeRossie was quick to respond to my inquiries and concerns. He helped me find a couple of alternative species to my primary request which was sold out. He went out of his way to help get the spiders to me quickly and safely. Highly recommend.
Cons - I've always been a terrible critic because I don't want to hurt anyones feelings. But in this case I can honestly say there was no negative component to this interaction
I've generally been very nervous about sales and transactions online that would be considered 'private', and by that I mean not associated with some giant company like amazon. When I contacted JoeRossi regarding his posting I wasn't sure what to expect. Joe replied to me with professionalism and kindness that assuaged my concerns. He then went above and beyond helping me choose some spiders that would be similar to the one I originally contacted about that was unfortunately sold out.
The whole process was quick and easy. I would have no issue recommending JoeRossi to friends and family. I will definitely buy from him in the future.
Pros - Great species, great service!
Cons - None
While searching high and low for T seladonia, we discovered that Joe had them in the past so we sent a message inquiring. Joe responsed quickly and we were told he could get us some on his next import. These have been my wife's dream spider so we were pretty grateful to have found him.
Joe was great to work with all around. Great communication and very quick to answer any questions we had. Our initial order consisted of four Typochlaena seladonia, five Theraphosinae sp "Colombia" sp1, three Theraphosinae sp "Colombia" sp2, and one Sericopelma sp "chica".
There was a Fed Ex shipping delay somewhere along the way. Joe immediately filed a case and spent much time on the phone with them trying to iron it out. Sadly one of the T seladonia died after molting in transit. At no fault, Joe still gave us a Psalmopoeus victorii for our loss, which I thought was very generous of him. The box ended up arriving in 19 hours late. The box was still warm inside and packed very nicely. Things couldn't have been done better on Joe's end.
Since Joe was going to send the P victorii and we were so pleased with how everything turned out, we decided to place another order right away. we got two more Psalmopoeus victorii, three Psalmopoeus sp "midnight jade", two Hapalopus sp "Colombia" small, two Grammostola pulchra, two Idothele mira, and two Avicularia sp "Colombia". The second package arrived on time and was packed as perfectly as the first shipment. All came out happy, alive, and kickin'.
Joe knew how upset we were at the loss of the seladonia. A few days after receiving our second shipment, Joe came upon someone selling their T seladonia from the last import. He was on it from first thing in the morning to make sure we ended up with it and we couldn't be more grateful. He sent us a message letting us know about it and within a few hours he had all parties involved in a group text. Without Joe's help, we probably wouldn't have known the spider was even for sale.
Joe really went the extra mile to assure we were happy and has been one of the best sellers I've ever worked with. I would definitely purchase again from him and would quickly recommend him to anyone looking for cool new species. Great selection of spiders, excellent service all around, and a very good guy. You won't be disappointed.
Pros - He was respectable and informative I would highly recommend doing business with him
Cons - None what so ever !
I contacted joe and asked him a series of questions and not only did he answer every single one he was more then accommodating I found his service very professional I would definitely recommend him as a person to buy tarantulas from and on another note his tarantula he sold me is not only doing great but very healthy and strong
Pros - Fast and friendly service
Couldn't be happier
Cons - None what so ever
Was a pleasure to purchase from Joe, got my animals fast and his service was second to nobody. I would highly reccomend buying from him
Pros - Healthy animals that were clearly under the care of an experienced individual!
Cons - None!
I look for Joe at every Reptile Super Show I go to. What a fantastic person! He clearly knows what he's doing. Mix that with great prices and a friendly personality, and you simply can't top that!
My Euathlus female is still going strong, and molted last year. My impressive P. vittata continues to give me chills. And the little chaco I just got from him is eating like a little pig! Quality T's from Joe!
Pros - Tossed in a freebie, upgraded shipping at no extra charge. Tarantulas as described and healthy.
Cons - None.
Answers back same day and usually in a matter of hours. Has a great selection of inventory. The purchase I made included 10 Chilobrachys sp. electric blue, 5 C. cyaneopubescens, and 5 A. geniculata, a MM A. versicolor, and a young adult female H. sp columbia. I received a freebie A. geniculata on this shipment. The heat pack was supposed to be a 72 hour and it's a brand I'm not familiar with and when the package arrived the heat pack was cold. The shipment was overnight in freezing temperatures and even with what could be a faulty heat pack everything was just fine. I provided feedback about the heat pack and Joe plans to follow up with the manufacturer. Thanks Joe.
Pros - Great Prices
Superb customer service
Not only did Joe price match my T's to get me to the price I needed to be at, but he also got all 8 T's to me in great health..and even threw in an extra! Talk about great customer service...I will definitely be purchasing more from him in the near future. Thanks Joe!
Pros - Great selection of species, great prices, quick communication, extremely friendly, shipped fast and packaged arrived in perfect condition, no DOAs.
Joe was extremely helpful and overall we had a great experience buying from him. Any time we need another spiderling, we are coming to Joe. Thanks!