I couldn't be happier with our new vinegaroon or the customer service provided by BugsInCyberspace.com. Peter immediately responded to my inquiry in a friendly, efficient manner and fixed my mistake of accidentally providing incorrect contact info. My vinegaroon is beautiful, healthy, and big. He looks better than any I've seen in pictures (although maybe I'm biased already? I was slightly worried as I opted for the slower, less-expensive shipping method which does not guarantee a live critter upon arrival as does the express option, if I'm not mistaken. Due to the great care taken in packaging, our vinegaroon arrived safe, happy, and healthy. We are all thrilled! Thanks, Peter!