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Dealer Reviews item created by Bugs In Cyberspace, Jan 7, 2016
Pros - All animals are alive and healthy
Cons - No Cons.
I ordered 2 inverts from Mr. Clausen, they arrived alive, healthy, and ready to sting. I highly recommend Bugs In Cyberspace. The quality of the bugs you get is top notch no broken legs or missing antennas, does a great job packing the animals in such small containers, and prices are pretty fair. I see no downsides, other then the selection of bugs you can choose from is short. Overall great experience compared to some others.
Our first mantis (for me and my 7-year-old son)! It's like bringing home a puppy (without the pee pads!) Ordering from Peter was an amazing experience. His e-mail responses were fast and really informative. He was very patient as I ordered my very first mantis ever.... (a delicate Cryptic), priority (not express) and asked him to ship it to Flagstaff AZ (very cold) via Phoenix (bug boiler ). Unfortunately, everything goes through Phoenix.
Despite all this, he was very kind to me. He nudged me in the direction of a hardier species and waited patiently with me while the planets aligned and the weather became favorable in both locations so that I could have my 3-day shipping. I seriously don't know how he does it, that was a lot of work for the sale of one baby bug. Our little guy arrived healthy and happy. My son and I watched him eat the head off his first fruit fly.... and it was so darn cute! (obviously not for the fly - but the mantis is freakin' adorable!)
And Peter refunded me the $3 difference in price between the Cryptic and my Golden Hierodula - I told him not to worry (call it a PIA fee) but he said his wife would insist and they refunded it. I also bought the mantis starter kit - they do a nice job with it - you get the decorated deli cup, substrate, food, and a spray bottle - a super nice nursery set up.
We are really enjoying our baby mantis, and will definitely be buying from him again!
Pros - -Nice packaging
Cons - -None that I can think of!
I won a raffle on the Insectboards forum a while ago (the purchase date is inaccurate, I cannot recall when I received the items and I cannot find anything regarding when it was shipped so I used the closest date I can think of) for a Deco Cube of my choice and I chose the Roach Deco Cube which included things such as substrate, corkbark, bag of leaves, jelly (for the roaches), and pellet food. Peter even offered to give me 3 free domino roaches which I accepted. I was not in contact with Peter as the owner of Insectboards purchased the items for me since I won the raffle. When I received the package, it turned out that Peter gave me 4 domino roaches! What a great guy to say he was going to give me FREEBIES and gives a freebie of the freebies xD. These are my first ever roaches and they are fun to keep. All came healthy and lively. Next time I'll be the one making the purchase that's for sure!
Peter was accommodating with my order when I needed to make a change and my pair of P. paradoxa arrived in perfect condition. I can't imagine how busy he must be, but he was always quick to reply to my emails and very friendly.
I can't wait to get my A. versicolor and V. carolinianus from him later this week.
Pros - - Great communication
- Packaged very well with a heat pack and lots of package stuffing to keep my roaches safe
- Timely response to my questions
- Great product selection, especially for roaches and millipedes
- I even got a 15% off coupon for writing reviews on all of his products that I bought!
Cons - The only con in regards of the purchase that I can think of is that the delivery took a little while, but it is clearly stated on the site that Peter doesn't ship except on Mondays, Tuesdays, and Wednesdays. I also ordered right before a postal holiday, so that was an extra delay. I don't mind the slow-ish shipping, though, since the products are wonderful.!
I have bought around 5 or 6 times from Peter and he is the best seller I've come across by far.
He takes amazing care of his bugs, and I've never received a sick one. He always includes a heat or cold pack if needed, free of charge. Some of my bugs have even molted while shipping and they were still alive! I've never received a DOA or anything of the sort, although I've had a few scares. Most of my bugs that I've purchased from him in the last year (didn't get into the hobby until then) are still alive and kicking, minus the ones who died from molt complications/injuries.
Peter is great to work with and he encourages you to ask any questions you have about inverts. He's helped me save a few lives before with his advice! He's also very generous: I've received a free mantis when mine passed away from a molting injury and I was asking why, plus he gave me the aforementioned 15% off coupon.
Peter has the largest and most varied invert selection of any online seller I've seen in the US. His largest group is roaches, but he also has quite a few millipedes, mantids, and beetles that I haven't seen elsewhere. Most mantids and roaches that you can get are very small, unfortunately, but his millipedes are usually 2 or 3 molts away from adulthood, which makes them great for handling right away. Sadly, he doesn't have very many tarantulas, but there's many other places you can buy them, so it's fine.
With few exceptions, Peter's prices are very reasonable and affordable. There are a few very expensive bugs, but that's due to their rarity in the US (looking at you, rhino roach). Most bugs on the website don't have prices anywhere upwards of $25, and those that do are worth it. Roaches are especially cheap, with most being somewhere from $1-4. He also offers some very cheap supplies on the website worth looking into as well as beetle jelly imports from Asia!
Overall, Peter is an amazing seller and one that I consistently return to. Some other sellers are one-trick ponies to me because they only have a few exclusive inverts that I can't find elsewhere, but Peter's selection and customer service keeps me coming back.
Eublaberus sp. "Ivory"
Small Kritter Keeper
I couldn't be happier with our new vinegaroon or the customer service provided by BugsInCyberspace.com.
Peter immediately responded to my inquiry in a friendly, efficient manner and fixed my mistake of accidentally providing incorrect contact info.
My vinegaroon is beautiful, healthy, and big. He looks better than any I've seen in pictures (although maybe I'm biased already? I was slightly worried as I opted for the slower, less-expensive shipping method which does not guarantee a live critter upon arrival as does the express option, if I'm not mistaken. Due to the great care taken in packaging, our vinegaroon arrived safe, happy, and healthy. We are all thrilled! Thanks, Peter!
Healthy bugs (vinegaroon with tail and feelers = A+)
Exactly as advertised and actually bigger than expected.
Good packing, heat pack.
Great communication throughout, including reminding me that this past Monday was President's day so shipping would be on Tuesday.
Website has a decent layout and very easy to navigate through the many invertebrate options Peter offers.
Giant Vinegaroon (Mastigoproctus giganteus)
Bold jumping spider (Phiddipus audax)
Red armed mantis/Hierodula golden (Hierodula venosa)
A+/5 stars, will buy from again.
I have made many purchases from Peter Clausen, he is one of my favorite people to work with in the invert world. Every purchase from him has arrived timely, safely, and with ne'er a DOA. I am currently waiting on an order from him that should arrive friday, when I will review him again.
In the past I have ordered and received:
2 Acladocricus sp millipedes
1 culture P. Dilatatus
1 culture Oniscus Asellus
1 culture A. Maculatum
Pros - Awesome communication, great selection, great shipping and packaging, healthy animals
Peter was more than willing to adjust shipping times to fit my needs, and modify orders based on his stock and my wishes. All five of my animals arrived healthy and vigorous. This was my first online invert purchase and it was fantastic. I will absolutely be purchasing from him again!
Pros - Quick response, Experienced, Well Rounded Stock
Recieved some Dead Leaf (lobate) from Peter the other day. Though all I really needed were a few springtails I came across some fascinating bugs in Cyber Space. Collector mantids just happened to be that thing I’ve had my eye on for many years now. These were my very first. Surprised they aren’t a massive hobby on their own but considering lifespan and breeding obstacles I have great respect for this seller.
He’s also willing to share some knowledge, through at least a few decades of curiosity. 3-4 am I am most talkative but hadn’t expected him to get back to me that quick. All my questions were answered with much additional advice. I am wise to listen. Thanks again.