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Dealer Reviews item created by Bugs In Cyberspace, Jan 7, 2016
Pros - Excellent service, pre and post order.
Cons - N/A
Peter was a pleasure to order from. Specimens arrived on time, and it was clear that time and energy was placed into packaging my order. He was accessible via email for all of my questions pre and post order. I will not order from anyone else moving forward!
Pros - Excellent communication, takes full responsibility for his sales, wonderful customer service. Prompt delivery, perfect quality goods, and true compassion for his insects. Best dealer around.
Cons - Nothing. Never in my many purchases have I ever found something I would actually complain about.
Peter is phenomenal. He is not only providing the absolute best quality insects available, believe me I've searched far and wide, but he's also always there to help a beginner along. I have harassed him late at night with questions about insects and he's always been willing to help me explore the world of bugs. He truly cares about insects, he keeps a very active instagram that's awesome to watch and shows just how much respect he has for insects, watching that alone would convince you to give Peter your business. Overall, I'm really happy that Peter and his business exist, I feel more comfortable purchasing from him than from any other seller. Peter is genuine, and that means a lot in the person you're buying from.
Pros - None
Cons - Many
The spider was dead, zero air-holes, no communication sent 4 emails with no response.
The package had no air holes and no information on the box causing it to be delayed multiple times and possibly thrown around.
I'm not going to order from them again, and warn my dad before he orders a scorpion.
Spent around $26 for nothing.
Just seeing this negative review for the first time, months later. Haven't been on AB in a while, but have shipped thousands of orders since. ;) Customer is correct in that I never emailed him back. He emailed me four times in 13 minutes the same day he posted this notice. I was in New Orleans for a week and gave up on catching up on ALL my emails to be honest, but he only gave me a 13 minute window of opportunity and never tried again. Suffice it to say though, he chose priority mail as his picture reflects. He agreed to the many years of consistent terms on the site which state that priority mail carries no live guarantee on arachnids. He also failed to see the small pin holes in the lid of the container although there would still be enough air in the cup for the spider to breathe for weeks even without holes so it's an invalid point. But I deserve the review in the sense that I never replied, and he deserves to be that kind of guy that posts feedback after agreeing to terms and not liking the outcome of his decision to go with a non-guaranteed delivery service (priority mail).
Pros - Great communication, quick shipping, and top notch bugs!
Cons - None
Won a free $30 from BIC on FaceBook, got a vinegaroon and some darkling beetles from him, they all arrived safe and sound, the vinegaroon was in perfect condition, and he sent a free beetle as well! All in all it was a great transaction, as usual, I've ordered from him a couple other times, always a great experience! A++!!
Pros - Peter is always professional with his responses and prices are great. Packaging is always top notch and ships fast. Great selection of true spiders as well as tarantulas.
Cons - Nadda.
BugsInCyberSpace is my go to dealer website. I'm looking forward to doing more business with him in the future. Peter is super helpful when you can catch him. Quite a busy guy, but it takes a lot of time and effort to be the best.
Pros - All animals are alive and healthy
Cons - No Cons.
I ordered 2 inverts from Mr. Clausen, they arrived alive, healthy, and ready to sting. I highly recommend Bugs In Cyberspace. The quality of the bugs you get is top notch no broken legs or missing antennas, does a great job packing the animals in such small containers, and prices are pretty fair. I see no downsides, other then the selection of bugs you can choose from is short. Overall great experience compared to some others.
Our first mantis (for me and my 7-year-old son)! It's like bringing home a puppy (without the pee pads!) Ordering from Peter was an amazing experience. His e-mail responses were fast and really informative. He was very patient as I ordered my very first mantis ever.... (a delicate Cryptic), priority (not express) and asked him to ship it to Flagstaff AZ (very cold) via Phoenix (bug boiler ). Unfortunately, everything goes through Phoenix.
Despite all this, he was very kind to me. He nudged me in the direction of a hardier species and waited patiently with me while the planets aligned and the weather became favorable in both locations so that I could have my 3-day shipping. I seriously don't know how he does it, that was a lot of work for the sale of one baby bug. Our little guy arrived healthy and happy. My son and I watched him eat the head off his first fruit fly.... and it was so darn cute! (obviously not for the fly - but the mantis is freakin' adorable!)
And Peter refunded me the $3 difference in price between the Cryptic and my Golden Hierodula - I told him not to worry (call it a PIA fee) but he said his wife would insist and they refunded it. I also bought the mantis starter kit - they do a nice job with it - you get the decorated deli cup, substrate, food, and a spray bottle - a super nice nursery set up.
We are really enjoying our baby mantis, and will definitely be buying from him again!
Pros - -Nice packaging
Cons - -None that I can think of!
I won a raffle on the Insectboards forum a while ago (the purchase date is inaccurate, I cannot recall when I received the items and I cannot find anything regarding when it was shipped so I used the closest date I can think of) for a Deco Cube of my choice and I chose the Roach Deco Cube which included things such as substrate, corkbark, bag of leaves, jelly (for the roaches), and pellet food. Peter even offered to give me 3 free domino roaches which I accepted. I was not in contact with Peter as the owner of Insectboards purchased the items for me since I won the raffle. When I received the package, it turned out that Peter gave me 4 domino roaches! What a great guy to say he was going to give me FREEBIES and gives a freebie of the freebies xD. These are my first ever roaches and they are fun to keep. All came healthy and lively. Next time I'll be the one making the purchase that's for sure!
Peter was accommodating with my order when I needed to make a change and my pair of P. paradoxa arrived in perfect condition. I can't imagine how busy he must be, but he was always quick to reply to my emails and very friendly.
I can't wait to get my A. versicolor and V. carolinianus from him later this week.
Pros - - Great communication
- Packaged very well with a heat pack and lots of package stuffing to keep my roaches safe
- Timely response to my questions
- Great product selection, especially for roaches and millipedes
- I even got a 15% off coupon for writing reviews on all of his products that I bought!
Cons - The only con in regards of the purchase that I can think of is that the delivery took a little while, but it is clearly stated on the site that Peter doesn't ship except on Mondays, Tuesdays, and Wednesdays. I also ordered right before a postal holiday, so that was an extra delay. I don't mind the slow-ish shipping, though, since the products are wonderful.!
I have bought around 5 or 6 times from Peter and he is the best seller I've come across by far.
He takes amazing care of his bugs, and I've never received a sick one. He always includes a heat or cold pack if needed, free of charge. Some of my bugs have even molted while shipping and they were still alive! I've never received a DOA or anything of the sort, although I've had a few scares. Most of my bugs that I've purchased from him in the last year (didn't get into the hobby until then) are still alive and kicking, minus the ones who died from molt complications/injuries.
Peter is great to work with and he encourages you to ask any questions you have about inverts. He's helped me save a few lives before with his advice! He's also very generous: I've received a free mantis when mine passed away from a molting injury and I was asking why, plus he gave me the aforementioned 15% off coupon.
Peter has the largest and most varied invert selection of any online seller I've seen in the US. His largest group is roaches, but he also has quite a few millipedes, mantids, and beetles that I haven't seen elsewhere. Most mantids and roaches that you can get are very small, unfortunately, but his millipedes are usually 2 or 3 molts away from adulthood, which makes them great for handling right away. Sadly, he doesn't have very many tarantulas, but there's many other places you can buy them, so it's fine.
With few exceptions, Peter's prices are very reasonable and affordable. There are a few very expensive bugs, but that's due to their rarity in the US (looking at you, rhino roach). Most bugs on the website don't have prices anywhere upwards of $25, and those that do are worth it. Roaches are especially cheap, with most being somewhere from $1-4. He also offers some very cheap supplies on the website worth looking into as well as beetle jelly imports from Asia!
Overall, Peter is an amazing seller and one that I consistently return to. Some other sellers are one-trick ponies to me because they only have a few exclusive inverts that I can't find elsewhere, but Peter's selection and customer service keeps me coming back.
Eublaberus sp. "Ivory"
Small Kritter Keeper