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Dealer Reviews item created by Bugs In Cyberspace, Jan 7, 2016
Pros - Excellent communication, healthy roaches
I'm bad at reviews, but Peter has been amazing to order from. He responds to questions quickly, and he truly cares about his customers. My roaches were packaged well, and all arrived alive. He gave me the option of express shipping which was nice. He knows I'm new to roaches so he helped in all ways when I had questions. I will definitely purchase again.
Pros - Excellent: selection, service, prices, packaging, and animals
Cons - He's enabling my invert addiction ;-P
I've dealt w/most existing online invert dealers. Many either have great selection, service, prices, or animals, b/only one consistently provides all of those & more--bugsincyberspace.com! In short, Peter’s hands-down the best in the biz & it's not even close. Don’t know how many species I've bought from him at this point (mantids, centipedes, isopods, roaches, whipspiders/scorpions & camel spiders among others), b/not only have I been exceptionally pleased each time, Peter somehow outdoes himself & leaves me more satisfied w/every additional transaction. Indeed, I have so many good things to say about him, I'm gonna have to split my review in 2 pieces & this will be part 1. Technically, I made 2 purchases from him last week that I could rate anyway, so I hope that's ok, mods!
To start, the BIC site is attractive; organized & easy to navigate; full of clear, useful info; & always up-to-date, so you never have to worry about ordering something, then getting an apology email bc they ran out of it. Bc/the BIC site is constantly revised as stock arrives/departs, I check it w/eager anticipation a few times a day to see if anything interesting has appeared. He gets new critters AT LEAST once a week, b/he'll also post notices about new stock that expected in the next few days.
He sells a wide selection of mainly native inverts, ranging from hugely popular bugs (e.g., Ts) to those who have smaller, niche followings (e.g., amblypygi). However, you can rest assured that all his animals are healthy, well-established/fed, & parasite/injury-free. In the rare cases he has morphologically imperfect specimens (e.g., whipscorps w/broken whips), he will clearly note it & sell them at a discount. He offers a few species year-round (e.g., dwarf isopods), but I like that new species are constantly popping up on BIC, adding a little excitement to my buying experience.
Peter is the KING of communication. He sells tons of bugs each day, so don't know how he has time, b/he always responds to my emails the same day, often multiple times before 3pm (which is impressive bc he has to post his express mail packages before then) & deep into the early morning (as late as 5am). This includes addressing questions about potential/existing orders, as well as aftercare info for past purchases & animals I didn't even buy from him! His emails are clear & concise, yet always friendly & often funny & personal. To be continued…
Pros - Great communication, variety, and experience packing bugs.
Cons - None
Peter is a top notch dealer in this market, and he constantly stocks new unique insects and arachnids. I ordered a bunch of spiders, all of them arriving healthy and sexed to my needs! He is one of those dealers who likes to slip in an extra, so I doubt you'll be disappointed!
Pros - Outstanding, lightning fast communication, extremely secure packaging, healthy insects, freebies.
Cons - None that I can think of.
I ordered some small Gyna centurio nymphs, some small Polyphaga aegyptiaca nymphs, a couple young Princisia vanwaerebecki and a pair of Eleodes tribulus(no extra charge for sexing). My weather was below freezing this time, I forfeited the LAG and asked Peter to ship anyway. I chose to do this since I knew that his packing was top notch and roaches were extremely hardy little inverts. Well, I received the package earlier today and.........Peter delivered again!!! Not a single DOA, with freebies included, and almost a gallon freezer bag's worth of free, dead leaves! Additionally, he insulated my box with Styrofoam(something he doesn't usually do) to keep the inverts warm during this extra chilly weather. I've just got to say that I personally think this guy has the absolute best packing of any seller in the hobby!
Yet another awesome experience, you can truly never go wrong with Peter!
Pros - fabulous packing, excellent sizes, bonus feather, terrific communications
Cons - none
Just ordered quite a collection of millies from Peter. He emailed me with concerns of Texas heat so set up to deliver the item to the post office for me to pick up. The millies were well packed, still nicely damp, double-boxed. He even sent me a bonus feather milli that was itty bitty. Just fabulous to work with. Will definitely order from him again.
Pros - Communication was incredible. We had several back and forth emails where he answered all of my questions promptly.
Cons - None at all!
I ordered two Pasimachus viridans from Peter and they were packed extremely well. Communication was incredible. One of the beetles arrived unresponsive, but Peter was quick to suggest using sugary water as a way to revive it. The sugar water worked well, and I would've never thought of it. Prices are one of the lowest I've seen. I will definitely be ordering from Peter again. Thanks!
Pros - Communication, Packaging, and Quality of the animals.
I've never ordered bugs online before because I prefer to go to my local shows and see what I'm buying but they don't usually offer much variety when it comes to insects. After a google search for what I was looking for, I found bugs in cyberspace. I contacted Peter with multiple questions before ordering and he responded promptly and pleasantly every single time and even after they were delivered! The quality of the bugs received was awesome and he even threw in a few +1's! You can tell that Peter loves his bugs just as much as we all do just by looking at them. The quality, communication, and packaging can't be beat. And with the huge and constantly changing inventory I honestly don't see the point of ordering from anyone else. In fact, I will be putting in my second order this week! Check out bugsincyberspace.com the next time you are looking to add to your collection and shop with confidence. 100/100
Pros - Easy to set up habitat kit, stylish, healthy and active beetles, freebie, great guy to talk to
I ordered two Blue DF Beetles from Peter after I was so happy with my first order from him. He was very kind in answering all of my questions even after the transaction was completed, included a free darkling beetle, packed/shipped them quickly, safely, and securely, everything came as described, and the kit is functional and attractive. And the best part is the beetles are active, healthy, and beautiful! I can't say enough good things, great seller!
Pros - Excellent communication, takes full responsibility for his sales, wonderful customer service. Prompt delivery, perfect quality goods, and true compassion for his insects. Best dealer around.
Cons - Nothing. Never in my many purchases have I ever found something I would actually complain about.
Peter is phenomenal. He is not only providing the absolute best quality insects available, believe me I've searched far and wide, but he's also always there to help a beginner along. I have harassed him late at night with questions about insects and he's always been willing to help me explore the world of bugs. He truly cares about insects, he keeps a very active instagram that's awesome to watch and shows just how much respect he has for insects, watching that alone would convince you to give Peter your business. Overall, I'm really happy that Peter and his business exist, I feel more comfortable purchasing from him than from any other seller. Peter is genuine, and that means a lot in the person you're buying from.
Pros - None
Cons - Many
The spider was dead, zero air-holes, no communication sent 4 emails with no response.
The package had no air holes and no information on the box causing it to be delayed multiple times and possibly thrown around.
I'm not going to order from them again, and warn my dad before he orders a scorpion.
Spent around $26 for nothing.
Just seeing this negative review for the first time, months later. Haven't been on AB in a while, but have shipped thousands of orders since. ;) Customer is correct in that I never emailed him back. He emailed me four times in 13 minutes the same day he posted this notice. I was in New Orleans for a week and gave up on catching up on ALL my emails to be honest, but he only gave me a 13 minute window of opportunity and never tried again. Suffice it to say though, he chose priority mail as his picture reflects. He agreed to the many years of consistent terms on the site which state that priority mail carries no live guarantee on arachnids. He also failed to see the small pin holes in the lid of the container although there would still be enough air in the cup for the spider to breathe for weeks even without holes so it's an invalid point. But I deserve the review in the sense that I never replied, and he deserves to be that kind of guy that posts feedback after agreeing to terms and not liking the outcome of his decision to go with a non-guaranteed delivery service (priority mail).